Senior Credit Controller in UK

About Infosys BPM Ltd:

Infosys BPM, the business process management subsidiary of Infosys, provides end-to-end transformative services for its clients across the globe. The company’s integrated IT and BPM solutions approach enables it to unlock business value across industries and service lines, and address business challenges for its clients. Utilizing innovative business excellence frameworks, ongoing productivity improvements, process reengineering, automation, and cutting-edge technology platforms, Infosys BPM enables its clients to achieve their cost reduction objectives, improve process efficiencies, enhance effectiveness, and deliver superior customer experience. We have 32 delivery centers in 14 countries spread across 6 continents, with 35,915+ employees from over 80+ nationalities, as of June, 2018.

Key Responsibilities & Deliverables:

• Credit Controlling a designated trade debtor ledger by way of verbal and written communication, against a personal cash collection target.

• Highlighting areas of improvement and initiating ideas to improve the overall standard and effectiveness of their ledger, themselves, their team and the Credit Control Department.

• Facilitating debtor payment to agreed terms. Taking actions to address late payment, with a focus on root cause resolution.

• Customer queries to be logged, escalated and followed up timely with relevant department.

• Effective management of collection system, adhering to all best practice standards.

Essential Criteria:

• Previous experience in a Credit Control role gained within a fast-paced organization.

• Clear, focused and driven to achieve cash collection targets

• Excellent customer services skills with a proven track record

• Ability to work on own initiative

• Solution orientated with good problem-solving skills

• Advanced competency with MS Excel

• Commitment to get the job done which may require work outside of normal outside office hours

Core Competencies:

• Customer Orientation

• Analytical Ability

•High Impact Communication:

•Learning & Innovation: