Sales And Service Advisor in Upper Birchwood

We are looking for someone who loves delivering excellent customer service whilst also looking for opportunities to upsell and help benefit the customer even more!

As a Sales and Service Desk Advisor you will be part of a team who works from our busy CSC depot and works with customers within the region.

On a day to day basis you’ll be dealing with a variety of people and a variety of queries.

The customer might want a quote to hire out our machines, they might want to place a small or large order, maybe they will have a query about an existing hire or even be interested in what other products and equipment we can offer?

Whatever the query we will look to you to provide a great service and deal with the request efficiently and effectively whilst always looking for new and helpful opportunities for the customer.

This is a very busy role and predominately customer facing so we are looking for someone who is sociable, has very strong customer service and sales skills, is incredibly organised, likes working in a fast-paced environment and is computer literate (Excel/Word).

Working days Monday – Friday 8-5.

30pm.

In reward we offer a competitive base salary (dependent on experience), incentive scheme, 25 days holiday, pension, Health Cash Plan, and Life assurance.

Responsibilities

• Receive and process all emails/calls from new or existing customers with a polite, professional, and time efficient manner

• Manage the lifecycle of the order carrying out activities such as proactive star calls, delivery/collection communication, breakdowns, site bookings, suspensions etc

• Utilise consultative approach to close quotes/orders recommending appropriate products and services to customers through customer needs analysis

• Generate and follow up open quotations and orders through in-house database, ensuring to capture information accurately and correctly as per company quality standards

• Close sales utilising persuasion techniques when necessary and identifies upselling and cross selling opportunities • Ensuring accounts are open or liaising with the finance teams to complete contract Checks/Off Stops

• Troubleshoot customer queries and complaints.

Provide appropriate solutions / alternatives in a timely manner; follow up to ensure customer is satisfied with our response

• Ensure the customer experience is a positive one, meeting and building on our brand value as putting customer experience first and always deserving of their trust Job Description

• Meet or exceed personal/ team key performance metrics/ targets

• Maintain in-depth product knowledge to supply customers with the best, most accurate information possible

• Behave in a respectful and professional manner to reinforce and elevate the business reputation and brand

• Build strong relationships with other departments, liaise with stakeholders, customers internal and external – own the conclusion of each and every customer query.

• Maintain internal health and safety and corporate governance standards in accordance with Nationwide Platforms policies

• Contract amendments and ensuring POs are added to all orders

• Liaise with 3rd party suppliers for regional rehire order processing and off hires

• Dealing with customer existing hire queries including LOLER requests, ETAs and PODs

• Telematics management to support with customer queries or access codes

• Coordinate with internal stakeholders regarding machine exchanges and site moves from an order taking/changes perspective 

Qualification and Experience Requirements

• A proven track record of target achievement in an internal sales and customer service driven role

• Passionate and willing to go the extra mile to do a good job, with a “can do” attitude

• Innovative, willing to think outside the box to meet customer needs

• Ability to conduct customer needs analysis using different questioning and listening techniques

• Excellent sales negotiation skills, teamed with the ability to recognise buying signals and closing a sale

• Ensure a positive and polite customer experience, recognising our commitment to putting customers first

• Able to balance a customer-oriented and a results-driven approach

• Focused on quality and accuracy of data captured

• Excellent telephone manner with the ability to keep calm under pressure

• Builds rapport with customers and internal stakeholders in a professional manner

• Ability to establish credibility, act decisively, but able to recognise and support preferences and priorities of the customer

• Proactive, high energy team player and ability to work closely with colleagues at all levels.

• Strong verbal and written communication skills

• Confident with technology with working knowledge of MS Office applications including MS Word and Excel 

Nationwide Platforms is the market-leading powered access rental company in the UK providing a fleet of more than 15,500 machines with working heights from 3m to 90m.

With a depot network spanning 38 depots, Nationwide Platforms provide its customers with leading safe access solutions for working at height.

It also has the largest powered access training department in Europe, delivering a comprehensive range of working at height training courses to powered access operators and the wider access industry.

Nationwide Platforms is part of Loxam, Europe’s largest equipment rental company operating in 30 countries.

For further information please contact the Recruitment Team on 01455 206808 or If you do not hear within 6 weeks of your application please assume your application has been unsuccessful.