Registrar in Lichfield

Protocol are working in partnership with a Higher Education Institution based in the West Midlands area to recruit for a part time Registrar. 

The College Registrar is the member of the senior Leadership team (SLT), responsible for advice and guidance on all student administration matters (including systems and processes), student misconduct and complaints. The registrar has oversight of the College’s relationships with regulators and professional bodies including the OfS, the partner University, OIAHE and Student Finance England (SFE).

The Registrar has oversight of the management of the administrative staff who support this area.

Salary: £46,865 – £49,543 FTE

Role specific responsibilities:

To manage and review academic and student regulations to ensure that the College remains compliant. 

To advise students and staff on academic matters relating to the policies and regulations of the College and the validating university. 

To manage all student complaints and collaborate with the University and Office of the Independent Adjudicator (OIA), where required. 

To oversee and lead on the management and collation of student data via the College’s student information management processes and ensure that the data is available for internal scrutiny and action, as well as for external agents including HESA, OfS and GOsC.

To oversee and manage teams as appropriate, to ensure effective student registration and enrolment processes. 

To supervise and manage the processes related to Exams, Award, Progression Boards and final Graduation. 

To collaborate with the Head of Education (HoE) to ensure that the quality processes relating to the student experience on course, are met via the sub-committee processes; and ultimately advise the board.

To oversee and ensure compliance related to the College’s website content and compliance in all published materials including those produced for Open Days and Enquiry Packs.

To support and provide input for the principal and other members of the senior leadership team (SLT), to manage the ongoing strategic development of the College.

To have direct line-management responsibility for key senior administrative staff across the College, and oversight of the administrative teams. 

To produce and manage the College’s Annual Calendar of data returns and key events. 

To be the College’s link person for communication with key external quality assurance agencies including the partner University, OfS, HESA & SLC

To attend and actively participate (physically or online), relevant cross-college and location specific meetings as directed, to provide input and act where required. 

To take responsibility for professional development and to attend College or University related training when appropriate 

To report to and carry out other duties as agreed with the principal. 

Person Specification 

Qualifications required 

Education: 

Educated to at least degree level or equivalent 

Technical/Knowledge Requirements 

Professional:

Experience of senior administration within a higher education context.

Experience of dealing with H.E. returns, including HESA, OfS and those for professional bodies.

Experience and a thorough understanding of the features and structures required to deliver a part-time professional programme for mature learners.

Experience of effective planning, management, and reviews of programmes of study.

Ability to manage and utilise learner technologies. Experience of managing and supervising staff.

Proven ability to work in partnership with external bodies.

Experience of enhancing the student experience demonstrated through external scrutiny (e.g. NSS).

Experience responding to students effectively and provide resolution of queries including signposting to colleagues. Experience of advising students on university processes and regulations.

Experience of project management and working towards tight deadlines.

Experience of multi-tasking to complete diverse projects. Effective communication and negotiation skills.

Experience of conflict resolution Experience of managing change.

Experience of analysis and interpretation of data.

Information Technology: 

The use of information technology to support communication processes, to provide and manipulate data as required by different stakeholders.

Competencies 

Personal Effectiveness:

Maintains composure in difficult situations or when faced with strong opposition. 

Speaks up, even when views or messages may be unpopular.

Builds strong internal and external networks and uses them positively to benefit the College and its stakeholders.

Applies skilful negotiation techniques to achieve conflict resolution and ‘satisfactory’ outcomes.

Demonstrates a high level of personal drive and energy that sets an example to others.

Leadership:

Provides on-going support and encouragement to all.

Adapts leadership style to suit situation. 

Promotes the achievement of teams and employees to generate a broad sense of satisfaction and pride.

Working in Partnership:

Constructively uses conflict as an opportunity to generate innovative solutions. 

Challenges team members to work together on a shared agenda. 

Identifies and breaks down barriers to effective partnership working.

The Legal Bit

Protocol National ltd trading as Protocol are acting as an employment business for this position. If you are successful, Protocol is required to see evidence of your Right to Work in the UK; in addition to you applying for an enhanced DBS Certificate should you not already hold a suitable certificate registered on the DBS Update Service. The position is subject to agreement to Terms and Conditions and suitable application and reference process. As a result of the volume of applications we are currently receiving we regret that we may be unable to respond with individual feedback. If we have not contacted you within two weeks of your application being received then regretfully your application will not be taken forward on this occasion.

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