Receptionist in Nuneaton

Location: Nuneaton

Salary: Hidden

Recruiter: Rodericks Dental Limited

Job Hours: Part-time

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Role Description

Dental Receptionist
Accessible Orthodontics, Nuneaton, CV11

Part time, 16 hours per week

Tiered salary based on experience and skills

Retail discounts and deals through our easy-to-use app

Annual leave that increases with length of service

Extra day of annual leave for your Birthday!

Comprehensive training (including online and in person courses)

Refer a friend scheme

As a Receptionist you are at the heart of your practice. You are the first point of contact for every customer. Welcoming them in, understanding how they are feeling, and making sure they have a great experience. You’ll know that first impressions count.

You’ll work side by side with every team member and build trust through your efficiency, accuracy, and people skills. You’ll be a great communicator. Able to talk clearly and calmly with every patient both in person and over the phone. And you’ll be able to handle any concerns and queries that patients have regarding the treatments on offer in the practice, including pricing and follow ups.

Key responsibilities:

Providing an exceptional patient journey both in person and over the phone

Managing the diaries and making sure that the time is filled correctly

Working with the team to understand the full range of NHS and Private treatment options available within the practice

Completing relevant forms for NHS and private schemes within a specified timescale

Taking payments and chasing outstanding patient debt

Liaising with dental laboratories, supply companies and other organisations

Key skills and experience:

Ability to easily build rapport, and work to a high level of customer service

Ability and passion to build your knowledge of treatment options within the dental sector – becoming an expert on what your practice has to offer!

Passionate about driving the success of the practice by seizing opportunities

Able to follow processes and work in a structured and organised way

Comfortable working to practice KPIs (call answer rate, data capture and rebooking)

IT skills with the ability to learn SOE software

Positive nature - Able to show resilience and always work in a composed manner

Strong attention to detail

An excellent team player

If you like the sound of working with Rodericks Dental Partners, don’t hesitate, click “Apply” now.

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About Rodericks Dental Limited

rodericksdental.co.uk

We are the first choice for dental professionals.

Why? It’s because WE CARE.

We care about our people and we care about delivering the highest quality treatments at the highest standard for each and every one of our patients. And because patient care is at the heart of everything we do, we are committed to encouraging career development, to offering dedicated support and to providing all the equipment, materials and facilities needed to deliver first class dentistry.

Our group portfolio comprises of over 200 dental practices across England and Wales that offer comprehensive NHS and private dental care; and we are continuing to grow.

We pride ourselves on recruiting, training and retaining the best people; people who not only share the same ethos of putting patients first, but who are also committed to being the provider of choice for patients, dentists and employees in support of our vision to be the best dental corporate.