Receptionist in London

FRONT OFFICE RECEPTIONIST

About MontcalmCollection

Unitedby timeless style and peerless service, the Montcalm Collection is London’scompendium of luxury hotels. Housed in elegant Georgian townhouses, an18th-century brewery, heritage headquarters and a diamond-shaped skyscraper,each hotel reveals a different chapter in the city’s story. Architecture andstyle may change, but classic hospitality stands the test of time: expect anenduring welcome from our team. We are proud of our past, but even more excitedfor our future.

Discoverthe hotels in the collection. Our historic brewery reimagined as a vibrantmodern hotel: The Montcalm At The Brewery. Our Georgian charmer with an artfulmodern spirit: The Montcalm Marble Arch. Our storied city-slicker, housed inthe former headquarters of the Royal Mail: The Montcalm Royal London House. Ourduo of mindful hotels which set a slower pace: Inhabit Southwick Street andInhabit Queen’s Gardens.

Overview

Montcalm Collection are looking for a skilled andambitious Front Office Receptionist to join our team. Help toshape the Montcalm Collection’s next chapter and showcase your skills. Become atrusted ambassador for one of our hotels and take advantage of the opportunityto move between properties, achieving the service and product deliverystandards for the department with a high degree of customer care and service.

Benefits

·        Collaborative and empowering team dynamics.

·        Pathways for promotions and growth within thebrand.

·        Recognition and Rewards Program.

·        Access to an array of discounts via ourBenefits Platform.

·        Comprehensive training through CertifiedClassroom and E-Learnings.

·        28 holidays annually, inclusive of 8 bankholidays. Additional holidays post 2-year tenure.

·        Health incentives: Cash-back on optical,dental, chiropractic, and physio services.

·        Concession on gym memberships.

·        Nutritious meals provided during shifts.

·        Complimentary dry-cleaning service foruniforms.

·        Inclusive pension schemes

Key Responsibilities  

·        Greetand welcome every guest as first point of contact in a professional andresponsible manner.

·        Toensure all guests are welcomed and checked into the computer system, ensuringcorrect accommodation is allocated to the guests.

·        Toensure guests departing from the hotel are checked out and feedback is actedupon in a correct way.

·        Ensurethat all allowances and corrections are accounted for with the correct backup.

·        Allaccounts transferred to sales ledger have required documentation attached.

·        Toliaise effectively between departments and management regarding VIP arrivals,groups and functions using the necessary procedures. Supervision of grouparrivals, checking rates, routing and updating when necessary.

·        Ensuregeneral filing, correspondence and record keeping is undertaken whilst on shiftwhere necessary, monitoring scanning and updating guest profiles.

·        Toassists General Guest’s enquiries face to face and on the telephone, transfer incomingcalls as and when required.

·        Tobe responsible for all aspects of front office operations ensuring that correctprocedures are followed in guideline to the company S.O.P’s and delivering acomplete and accurate handover of daily events from one shift to the next

Essential Qualifications

·        Previousexperience in front office operations or guest services preferred.

·        Stronginterpersonal and communication skills. 

Eligibility

Candidates must be authorised to live and work in the UK.Currently, visa sponsorship is not available for this role.

Equal Opportunity Employer

At Montcalm Collection, diversity and inclusion aren'tjust buzzwords. We genuinely value the unique perspectives each individualbrings, regardless of gender, ethnicity, age, disability, or background. Ourculture thrives on mutual respect, and we are dedicated to providing aworkplace free from discrimination and prejudice.

Should this role resonate with your aspirations, pleaseapply. If not shortlisted, we encourage you to explore other opportunities withus, either now or in the future.

Note: If you do not hear from us within 14 days, kindlyconsider your application as not shortlisted for this particular role.