Receptionist in London

Become a Londoner  

Welcome to The Londoner, a hotel that is chic boutique in spirit and feeling yet staggering in scale and ambition .   A perfectly engineered collection of spaces, tastes, textures, and offerings over 15 floors .   Situated in the heart of Leicester Square, where the four corners of the city meet .    We are seeking hospitality professionals whose unique talents and ambitions will drive them to not only rise to our  guests  exacting standards, but also propel their own career potential in a company that recognizes and rewards .   Stand out from the crowd by joining London’s first ‘Super Boutique’ hotel .    

At The Londoner we are committed to being the best place to work, so much so that we have officially been recognised as a Great Place to Work. Our commitment to the wellbeing and development of our people is at the forefront of our culture .    

An exciting opportunity to join our Front of House team at our stunning super-boutique hotel, The Londoner as a Receptionist. This role  offers forward career progression for the right candidates.  

Overview:

• An amazing opportunity to join the Front of House Team at The Londoner Hotel as a Receptionist. 
• You will handle all aspects of the guest journey, delivering maximum service delivery when doing check in and check outs, rooming and providing general London knowledge.
• You will handle cash payments and a float in accordance with the company standards.
• You will respond to all guest communication professionally, ensuring personalisation and customisation to deliver service excellence.
• You will assist with the daily completion of admin tasks within the department.
• You will anticipate guest needs ensuring that all guest requirements during their stay are fulfilled in a way that makes them feel special and recognises returning guests. You well ensure hotel amenities and outlets are promoted and will arrange in house services as required. 
• You will ensure that information is gather about each guest in order to update our client database, making a proactive use of guest details to provide a truly personal service.  

About You:

• Previous hotel reception experience is required ideally within a 4- or 5-star hotel operation.
• Previous experience of IT applications including Opera, Office 365, Sales Force and Review Pro.
• Demonstrates excellent attention to detail and customer service skills.
•  Impeccable command of the English language both written and spoken.

 Company Benefits:  

• Competitive salary  

• 28 days Holiday per annum including Bank Holidays increasing with long service  

• Complimentary hot meals, salad bar and unlimited beverages  provided  daily  

• R ecommend a Friend Scheme of up to £500 per friend recommended.  

• Annual complimentary night stays within our hotels  

• Preferential accommodation rates for all Edwardian Hotels for Hosts, their  family  and their friends  

• Access to a discount platform for  all of  the most popular stores and outlets  

• Auto enrolment into our company pension scheme  

• Regular social events across all hotels  

• Annual company recognition events held in January each year  

• Wellbeing champions across  all of  our hotels  

• Access to our company doctor for medical appointments and occupational health support  

• Access for all hosts to our online learning platform Edwardian Academy  

• Opportunities for promotion and a wide range of training programs to support your development  

Eligibility:  

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK . Documented evidence of eligibility will be  required  from candidates as part of the recruitment process.