Receptionist in Edinburgh

Location: Edinburgh

Salary: £23,806 per year

Recruiter: Williams Lea Tag

Job Hours: Full-time

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Legal Receptionist

Salary : £23,805.60 per annum

Location : CityPoint, 65 Haymarket Terrace, Edinburgh, EH12 5HD

Contract : Permanent, full time

Hours : 37.5 hours per week

Shifts : Monday – Friday between the hours of 8am - 6pm

Break details : 1-hour unpaid lunch

Work model : Onsite

Williams Lea seeks a Legal Receptionist to join our team!

Williams Lea is the leading global provider of skilled business-critical support services to financial, legal, and professional services firms.

Sound good so far? Then this is the perfect position for you, and you are just the individual that we are looking for!

Purpose of the role:

The Receptionist is the first point of contact for visitors calling or visiting our client’s busy legal office in Edinburgh and serves as a brand ambassador. Duties include welcoming clients and visitors to the office, handling switchboard calls, organising and preparing hospitality, and offering administrative support to the firm. Every task undertaken must be delivered with an exceptional customer service approach, ensuring a seamless service for clients.

A successful Receptionist should have a welcoming and pleasant personality, with the ability to easily build rapport with people. They should be able to deal with urgent tasks in a timely and effective manner, and the ability to multitask is important for this position. This role requires working in shifts, so flexibility is a plus. This is a hands-on role and will involve working alongside team members to deliver an overall exceptional service to our clients.

You will have the opportunity to join a great team in the city centre that promotes career growth, great social events and competitions as well as wellbeing and mental health support. Apply today!

Key responsibilities

Switchboard and hospitality experience strongly preferred

Meeting, greeting, and interacting with visitors, tenants, and contractors

Organising and setting hospitality for client meetings

External and internal call and email handling, including taking and passing on accurate messages

Updating logbooks and schedules

Processing deliveries

Ordering, organising, and assisting with events

Troubleshooting facility problems

Populating data collection workbooks

Ensuring that security to the building is maintained in line with guidance and standard operating procedures

Carrying out reception training for any cover team members and identifying ongoing training needs for the cover team, liaising with the Team Leader as needed

Raising any concerns about process, practice, or incidents as appropriate

Completing any reasonable tasks instructed by your line manager or property manager

Personal attributes

A personality that brings positive energy to all areas of the operation

Fluent written and spoken English

Excellent attention to detail

An energetic approach that shines through in your work

A team-focused attitude

Experience using switchboard systems

A natural passion and desire to create a positive experience for every visitor

A committed attitude and dedication to creating a memorable guest experience

Experience using email and Microsoft packages

Excellent personal presentation

Job Qualifications

High school diploma or equivalent.

Minimum of two-year receptionist, switchboard or administrative assistant experience required preferably in a banking, legal or large corporate environment.

Exceptional customer service skills to effectively great and communicate with callers and visitors.

Ability and willingness to learn in-depth knowledge of the company (the business and employees) to more efficiently handle calls and great visitors.

Ability to work in a fast-paced team environment.

Ability to effectively and professional communication with co-workers and clients.

Attention to detail with an emphasis on accuracy and quality.

Intermediate computer skills including Microsoft Word and Excel

Ability to prioritize work to balance multiple projects and deadlines.

Excellent verbal and written communication skills.

Self-motivated and the ability to multi-task

The Package:

Private Medical Insurance, Life Insurance/Life Assurance, Company Pension, Corporate Eye Care, Personal Accident and Company Sick Pay. Additional benefits such as Dental Insurance, Gym Membership, Charity Donations, Employee Offers, Retail Vouchers, and Season Ticket Loan are offered at a discount on a salary sacrifice basis. You will also have the opportunity to work for a global employer dedicated to offering each and every employee an enjoyable, challenging, and rewarding career with future career development prospects.

The Company values the differences that a diverse workforce brings to the organization and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality, and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a “protected characteristic” in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness, and transparency.

Please note: Due to the high volume of responses received for this role, we will not be able to contact all applicants directly. If you have not heard from us in four weeks, please consider your application unsuccessful.