Reception Manager in London

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Portico have a fantastic opportunity for a passionate and experienced corporate Reception Manager to join our team on a 12 month maternity cover contract, based at the stunning new offices of a financial client in the west end.

As the Reception Manager, you will oversee our team of 5 front of house team members, who provide a personable and professional welcome to all staff and clients using the office. You will need to implement an effective personal development plan for each of them and enhance service standards through the implementation and use of SOP’s, KPI’s, audit scores, and customer feedback, all overarched by the Portico service habits. 

The Reception Manager is the most senior Portico team member on site. Therefore, a very important part of the role will be to manage our relationship with the client. They will need to vigilantly monitor the wider facilities of the office and liaise with other service providers to ensure that a seamless and friendly visitor journey is consistently delivered.

The successful candidate will be a brand ambassador for the firm, ensuring the highest standard of care and service is provided to all clients, visitors, and stakeholders. 

Hours: 40 hours per week, rotating shifts between 8am-7pm
Salary: £49,500 per annum

Previous experience of managing a large, diverse and customer facing team is essential, preferably gained within a corporate or high-end hotel setting. 

We are looking for a proactive person with the ability to think outside the box and create memorable experiences for our clients. They must be able to manage their time effectively being flexible and adaptable to the changing demands of the business.

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