People Relations Manager in Walsall

We are looking for a dedicated People Relations Manager to lead our thriving and energetic People Relations team who are passionate about fostering positive workplace relationships and championing an excellent colleague experience.

The role is hybrid with 2-3 days in our Customer Support Centre in Walsall alongside the wider People team.

We uphold three core behaviours that guide all our actions:

Love Our Customers: We ensure we provide exceptional service and satisfaction.

Care for Our Colleagues: We nurture a supportive and inclusive workplace where everyone can thrive.

Protect Our Pounds/Euros: We are committed to cost-efficiency and value, ensuring every penny counts, maximising value for our customers and stakeholders.

We reserve the right to close this vacancy early if we receive a high volume of applications for the role. Therefore, if you are interested, please submit your application as early as possible.

As a People Relations Manager, you’ll play a pivotal role in partnering with the Leadership team to champion our People Strategy. You’ll have proven experience as a manager and provide leadership on employee relations related issues, maintain and update policies in line with legislation, drive efficiency and meet SLAs. 

• Leading, coaching and mentoring a team of seven People Relations Advisors to deliver exceptional service and support our Retail and Head office colleagues
• Handling complex cases with fairness, professionalism and adherence to company policies
• Leading the delivery of an effective and efficient People Relations service provision, partnering with key stakeholders to ensure expert and proactive advice is provided
• Implementing and communicating ER policies and procedures effectively across the business
• Leading on the development and delivery of People Management training programmes and supporting tools to develop manager capability, culture and engagement in the workplace
• Actively be up to date on current employment law, regulatory and HR Best proactive, applying a strategic lens to shape and advance the People Relations Strategy and People Agenda

• Proven experience in Employee Relations Management with a strong focus on leadership and coaching
• Ideally be fully CIPD qualified or working toward this
• A strong ER background. Experience in a fast-paced Retail organisation would be advantageous
• In-depth knowledge of employment legislation and HR best practices
• Previous experience in managing and leading an ER Advisory function spanning multiple areas of a business
• Experience with data and metrics is important
• Experience influencing senior stakeholders utilising various approaches to successfully implement new ideas and changes to legislation
• Ability to thrive in a fast-paced multi-site Retail environment

At Poundland & Dealz, we don't just offer products at amazing prices; we cultivate an environment where every colleague can thrive and contribute to our mission of providing amazing value to millions of customers. Our commitment to excellence, inclusion, and sustainability forms the foundation of our culture, empowering our colleagues to be the best versions of themselves while making a meaningful impact on the communities we serve, so apply today!

• Professional development: A comprehensive induction plan and the opportunity to complete in-house development programmes to set you up for success or to pursue CIPD Level 5 through our apprenticeship programme.
• Bonus Potential: Unlock the possibility of earning additional bonuses, rewarding your hard work and achievements.
• Free On-Site Parking: Enjoy the convenience of free parking, making your daily commute hassle-free.
• Onsite Coffee Lounge: Take advantage of our onsite coffee lounge, a perfect space to relax and recharge during breaks.
• Exclusive Store Discounts: Receive a 10% discount on most in-store purchases, enhancing your shopping experience.
• Family-Friendly Benefits: Our comprehensive benefits are designed to support your and your family’s needs.
• My Staff Shop: Gain exclusive discounts through our ‘My Staff Shop’ portal, saving on various products and services.
• Life Assurance Cover: Enjoy peace of mind with our life assurance cover, securing your family’s future.
• Health & Wellbeing Programme: Benefit from an employee assistance programme that supports your health and wellbeing.
• Generous Holiday Allowance: Start with a generous leave entitlement that increases by one day each year (up to 33 days), with the option to buy additional holiday annually. Celebrate your special day off work every year with an extra day’s holiday because we believe birthdays are important.
• Pension Scheme: Plan with our contributory pension scheme, helping you save for a secure retirement.

Since our humble beginnings in 1990, Poundland has evolved into a retail powerhouse with over 900 stores and nearly 18,500 dedicated colleagues across the UK and Republic of Ireland. The addition of Dealz in 2011 further solidified our presence, enabling us to reach millions of customers with our unparalleled value offerings.

At Poundland & Dealz, we don't just offer products at unbeatable prices; we cultivate an environment where every colleague can thrive and contribute to our mission of providing amazing value to millions of customers. Our commitment to excellence, inclusion, and sustainability forms the foundation of our culture, empowering our team members to be the best versions of themselves while making a meaningful impact on the communities we serve.

It is our behaviours and the hard work, commitment and passion of our wonderful colleagues that make it all possible.

We like to keep things simple, so we have just three behaviours that lie at the heart of everything we do, and they keep us on track.

They are Love our customers, Care for our colleagues and Protect the Pounds & Euros...

By living our behaviours every day, we've created a land which is fun, friendly and full of surprises — a place where our people can truly be the best version of themselves!