Pensions Administrator in Liverpool

Location: Liverpool

Salary: Hidden

Recruiter: Equiniti

Job Hours: Full-time

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Management Level

Equiniti is a leading international provider of shareholder, pension, remediation, and credit technology. With over 6000 employees, it supports 37 million people in 120 countries.

EQ’s vision is to be the leading global share registrar, offering complementary services to its client base and our values set the core foundations to our success. We are TRUSTED to deliver on our commitments, COMMERCIAL in building long term value, COLLABORATIVE in our approach and we IMPROVE by continually enhancing our skills and services. There has never been a better time to join EQ.

Main Purpose of Job

Equiniti have opportunities for candidates with strong administration skills and experience to join our fast growing Pensions Operations team. You will be working with clients on a day to day basis, assisting and supporting them with highly confidential and potentially complex queries regarding their pension administration.

Our client base is varied and includes Financial Services, Large Corporate and Public and Third Sector clients, and through leveraging technology and innovation, Operations must deliver an excellent service across our diverse client base. Our Pensions Administration teams are responsible for keeping accurate and compliant pension records for our clients and pension scheme members. We hold records for about 20% of all pensioners in the UK, and we need to make sure we get it right first time.

Equiniti is committed to promoting from within our business and for driven and ambitious candidates, future roles may include team leadership or more strategic operations roles across our business sectors.

Core Duties/Responsibilities

The successful candidate will be responsible for the following:

Provide administration service to customers as per Service Level Agreement

Maintenance of up to data filing and records for department, checking the integrity of customer data

Processing of a wide range of routine and non-routine documentation within defined procedures

Resolves customer enquiries (oral and written) based on competent working knowledge of the customer requirements

Drafting of non-standard correspondence in response to customer enquiries

Inputs customer details and accesses customer information

Collates and analyses data and produces routine reports, schedules and summaries in order to update customer records, resolves customer queries

Identifies and implement process improvements in immediate area of work responsibility in order to improve throughput and customer service

Carry out projects and ad-hoc activities as determined by the Team Manager

Skills, Knowledge & Experience

The successful candidate will demonstrate the following experience skills and behaviours:

GCSE (or equivalent) Maths and English Grade C

Strong numeracy and literacy skills

Good written and communication skills

Ability to develop working relationships

Ability to work within laid down processes and procedures

Basic financial awareness

Previous experience in a financial/pensions environment is desirable

Working to SLAs

The desire to deliver exceptional customer service

Proven track record of quality, timely delivery

Computer literate with a willingness to learn a variety of systems

Previous DB pensions experience is an advantage but not essential

What We Offer

Save For Your Future - Equiniti Pension Plan; Equiniti matches your pension contributions up to 10%

All Employee Long Term Incentive Plan (LTIP) – Gives all EQ Colleagues the opportunity to benefit if the current owners successfully sell the company for a profit.

Health and Wellbeing – Employee Assistance Programme: counselling, legal & wellbeing support for colleagues and their households. Life assurance cover at 4x salary with the ability to purchase enhance cover.

Employee discounts – Discounts and cashback at your favourite high street stores through our EQ Wins Platform.

Flexible Benefits – The ability to purchase a wide variety of benefits through our flex plan; gadgets, travel insurance, will writing, holiday trading and more.

Time Off – Typically 28 days holiday + bank holidays. 2 volunteer days to get involved with a charity of your choosing.

Winning together – Equiniti ICON award vouchers; recognising the individuals going above and beyond to help the business succeed.

We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Please note any offer of employment is subject to satisfactory pre-employment screening checks. These consist of 5 year activity & GAP verification, DBS or Access NI, Credit, Sanctions & CIFAS checks.

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About Equiniti

equiniti.com

Our people and platforms engage customers with investments, connect businesses with markets, and enable organisations to grow.

Our vision is to be a leading global share registrar and transfer agent, offering complementary services in pensions and remediation, to help our customers succeed.