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Apply NowJob Description:
Operational Support Adviser
Bupa Place, Salford Quays, Manchester
Remote/Hybrid working
Permanent
£23,500 + fantastic benefits
Full time – 37.5 hours
Here you’ll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve. You’ll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose – helping people live longer, healthier, happier lives and making a better world.
Working in our support functions you’ll play a key part in helping our customer facing colleagues deliver exceptional standards of customer service and patient care.
No matter your role, you’ll have an opportunity to do work that matters. Making a difference to the lives of our customers each and every day.
Role Overview
You will work as part of a team covering a variety of shifts on a rota basis including evenings, weekends and public holidays to ensure these service lines are covered and that customer demand is met. The role is hybrid working, therefore flexibility to work both in a remote and office environment is required. You will also contribute to the provision of a high-quality service to Bupa Health Clinics & UK Insurance Customers, Clients, Partners and Providers by working closely with operational staff members within Wellbeing Support Services at all levels.
What you’ll do:
What you’ll bring:
Previous experience of working in a customer services environment and demonstrates strong customer focus skills.
PC literate with good knowledge of Windows based packages.
Must have the ability to combine talking and typing skills.
Excellent communication skills
Time management skills and the ability to work quickly and accurately in a pressurised environment.
Ability to work on own initiative and make decisions within the protocols set down with minimal supervision.
Be adaptable and flexible with the ability to learn new skills and adapt to a changing environment.
Why Bupa?
We are a health insurer and provider. With no shareholders, our customers are our focus. We reinvest profits into providing more and better healthcare for the benefit of current and future customers.
Our benefits are driven by what matters to our people. We believe all our colleagues should be rewarded for their efforts. We offer a range of benefits to support both your physical and mental wellbeing such as:
25 days holiday, increasing through length of service, with option to buy or sell
Bupa health insurance as a benefit in kind
An enhanced pension plan and life insurance
Annual performance-based bonus as part of the Staff Bonus Scheme
Onsite gyms or local discounts where no onsite gym available
Various other benefits and online discounts