Office Assistant in Manchester

Location: Manchester

Salary: £25,000 per year

Recruiter: Betfred

Job Hours: Full-time

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About Us

Our mission is to dominate the betting and gaming industry on a global scale and we need the very best Tech talent to help us achieve this.

We recently migrated all of our customers onto our very own proprietary platform - so it's an exciting time to join us. With the help of our new platform, we're able to pioneer new products and drive more advanced, creative technologies. The result? Unrivalled experiences for millions of customers worldwide.

Betfred's Technology department is driven by innovation, and you'll be at the heart of unlocking our new platform's potential. So, if you want to help shape the future of betting and gaming, then it's to time to join us.

Job Purpose

The Steam Packet House office team are the front of house ambassadors for the Betfred head office based in Manchester city centre.

As a key member of the team, the Office Assistant plays a prominent part in creating a welcoming environment for all colleagues and visitors as well as assisting the Office Manager in running a busy office and reception, ensuring they are always presentable and functioning effectively.

Overall, the Office Assistant undertakes a pivotal role in maintaining Betfred’s reputation through exemplary front of house services and impeccable office maintenance, thereby enhancing the overall experience for both employees and visitors at Betfred.

Job Duties

Welcome and greet guests as they arrive at the office, directing them to the appropriate departments or individuals.

Maintaining an awareness of VIP visits and any activities taking place within the office

Answering incoming calls efficiently, taking messages and informing callers that the person they wish to speak to is available by email only

Managing room bookings for meeting rooms.

Ensuring that meeting rooms are set up in accordance with each meeting’s requirements. Working with housekeeping to reset and restock rooms at the end of each session in preparation for the next meeting.

Proactively organising refreshments, including food, for meetings and events as required.

Working with housekeeping to ensure the building is fully stocked with all consumables, raising POs and placing orders.

Supporting the People team with new starter inductions, including H&S and fire safety induction, generating access cards and hosting site tours.

Acting as a point of contact for all building and office queries, working with the Office Manager to ensure issues are resolved quickly and effectively.

Supporting the Office Manager with the events calendar, organising and hosting events for colleagues at SPH, aligning with other BF head offices.

Acting as the first point of contact for colleagues, monitoring the office inbox and dealing with complaints or general enquiries, escalating matters to the Office Manager as required.

Supporting the Office Manager with health and safety tasks including fire marshal and first aid provision and managing the accident book.

Managing the booking system for Betfred apartments and working with housekeeping to ensure effective changeovers.

Ensuring that any reported building or amenity faults are escalated to the Office Manager in a timely manner.

Assisting with building facilities and maintenance tasks as required.

Knowledge, Skills and Experience

Professionalism, drive and ambition.

Previous experience working in a similar role in a fast-paced environment.

Strong organisational skills with the ability to prioritise tasks as required.

Excellent communication and interpersonal skills, acting as a brand ambassador.

Proactive approach to tasks with the ability to adapt quickly to changing priorities and demands.

Attention to detail and problem-solving skills.

What is in it for me?

A salary of up to £25,000

Be Rewarded:

Earn Extra Rewards: Unlock bonuses and incentives to enhance your income.

Secure Your Future: Build a nest egg with monthly pension contribution, helping you prepare for the future.

Family Support: Access enhanced Maternity & Paternity Pay to help you prepare for new additions to your family.

Refer and Earn: Cash-in on our 'Refer a Friend' programme – we're always looking for exceptional individuals like you!

Peace of Mind: Benefit from a death in service benefit, though we hope you'll never need it.

Save Smart: Enjoy discounts and cashback offers from a diverse range of high-street and online retailers, saving on everyday essentials and indulgences.

Get Recognised:

Celebrate Longevity: Join our long-service recognition programme, honouring the dedication of our loyal team members throughout their careers.

Peer and Manager Acknowledgment: Recognise and be recognised for your achievements, earning points redeemable with over 700 global retailers.

Life's Milestones: Receive a gift to celebrate the birth of a baby, adoptions, and weddings, along with an extra day off for your wedding day.

Feel Valued:

Always Accessible Healthcare: Benefit from a 24/7 virtual GP service for you and your family, ensuring prompt health answers that fit your schedule.

Prioritise Mental Wellbeing: Utilise an independent service to identify and receive mental health support, including face-to-face counselling and self-help resources.

Financial Wellbeing: Optimise your budget with our financial wellbeing package, offering real-time earnings tracking and early access to earned pay to help support you with unexpected bills.

Savings Made Easy: Set up salary-based savings and earn a 5% boost through our savings scheme.

Personalised Financial Guidance: Access one-on-one support from an independent Financial Coach.

Comprehensive Assistance: Confidentially address life challenges through our Employee Assistance Programme, covering childcare, family matters, relationships, addiction, legal issues, financial concerns and more.

Holistic Wellbeing Tools: Explore a wide range of resources for physical, mental, nutritional, and financial wellbeing through our Wellbeing App.

Eye Care Benefits: Enjoy complimentary eye tests and contributions towards single lens prescriptions for VDU users.

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About Betfred

betfred.com

Betfred is a leading betting and gaming company that has been at the forefront of the industry for over 50 years. With over 1300 shops and 9500 employees, we are constantly pushing ourselves to innovate and improve, and we are always on the lookout for the best talent to join our team.

In 2019, we entered the US sports betting market as Betfred Sportsbook, and we now operate in 10 states. We have also recently established a new presence in South Africa, with over 50 betting halls, and we own a majority stake in Lottostar, South Africa's largest online betting company.

At Betfred, our mission is to provide our customers with the best possible service, products and experience while ensuring responsible gambling. We believe our employees are our greatest asset and we are committed to providing them with the training and development they need to succeed. We offer a range of career opportunities, from retail positions in our shops to roles in our head office.

We are also dedicated to giving back to the communities in which we operate. Through our Betfred Supports initiative, we support a range of charities and community initiatives.

Join us on our journey and be a part of the Betfred team.