Night Manager - London in London

Join us at Firmdale Hotels, where exceptional service meets unparalleled luxury. We are thrilled to offer an exciting opportunity for an Operations Duty Manager - Nights to become a pivotal part of our dynamic team at the prestigious Ham Yard Hotel.

As our Night Manager, you will be at the helm of the overnight operations, collaborating closely with our esteemed Managers to ensure seamless service across every aspect of the hotel experience. Your role will be diverse, spanning Events, Food & Beverage, Front Office, Housekeeping, and the Kitchen, requiring ambition and adaptability to excel in various scenarios.

Key to success in this role is your ability to thrive under pressure, consistently delivering to the highest standards. If you are a seasoned professional with a track record in 5-star hospitality, possess outstanding communication skills, meticulous attention to detail, and a passion for exceeding expectations, we want to hear from you.

Responsibilities:

• Act as a liaison between the General Manager, guests, and the operational team, ensuring clear communication and alignment of objectives.
• Maintain our renowned service standards through constant monitoring and proactive adjustments as necessary.
• Take charge of hotel security during night hours, ensuring the safety and well-being of guests and team members.
• Conduct regular health and safety checks to uphold our commitment to providing a secure environment.
• Uphold and elevate our reputation for exceptional customer service, fostering strong and lasting relationships with guests.
• Be prepared to manage any incidents or accidents involving guests or team members with professionalism and efficiency.
• Offer operational support to all departments as needed, ensuring a cohesive and efficient overnight operation.
• Run night audit procedures and generate insightful nightly reports for senior managers, providing valuable insights for strategic decision-making.

What you Need:

• Previous experience as a Night Manager or Head of Department within a 5-star hotel environment.
• Demonstrated leadership abilities with a focus on motivation and team development.
• Resilience and a commitment to delivering excellence, even under challenging circumstances.
• Familiarity with Micros and Opera systems preferred, showcasing your adaptability to hotel-specific software.

What We Offer:

• Competitive salary to be discussed at venue.
• Access to Wagestream our financial wellbeing app. Stream your accrued earnings before pay day, benefit from everyday savings and real time financial coaching. Health cash plan (including contributions towards dental, optical, alternative and complementary therapies)
• Discounted cinema tickets, gym membership, travel, retailers and restaurants
• Generous 30% discount off food and drinks at our restaurants and bars
• Complimentary meals on shift
• Referral bonus scheme for recommending top talent
• Flexible scheduling without split shifts
• Dry cleaning service for work attire and discounted personal dry cleaning
• Enhanced holiday allowance based on length of service
• Season ticket loan for convenient commuting
• Ongoing training, professional development, and fully funded English lessons
• Regular social events, team activities, and fitness sessions
• Benefits like cycle to work scheme and annual long service awardsOne allocated paid day per year for volunteering work
• Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks
• And much more!!

Why join Firmdale Hotels?

Firmdale Hotels is an international award winning group comprising of 11 high end luxury hotels and 8 bars and restaurants in London and New York.

We are delighted to have been recognised by the hospitality industry for some of the great work our teams have done. To name a few of our recent awards and accolades:

• Times Best Places to Work 2024
• The Kings Award for Enterprise 2024 for outstanding contribution to International Trade
• GM of the Year Finalist - Helle Jensen - Cateys 2024
• Ham Yard Hotel - two AA Rosettes for Culinary Excellence, Ham Yard Bar & Restaurant, 2024 as well as an AA Breakfast Award
• Dorset Square Hotel - One AA Rosette for Culinary Excellence, The Potting Shed, 2024
• Warren Street Hotel - Travel & Leisure 'IT List' best hotels in the world
• Whitby Hotel, Crosby Street and Warren Street - Michelin keys
• The Soho Hotel and Ham Yard - Conde Nast Traveller 2023 Top Hotels in London.
• Number Sixteen - Best Boutique Hotels in London, The Times, 2024.

You can see a full list of our awards and accolades here:

If you're ready to embark on a rewarding journey with Firmdale Hotels and contribute to our legacy of excellence, apply now to join our vibrant team at Ham Yard Hotel!

In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.