Night Auditor in London

Job description

NIGHT AUDITOR

Company Overview

United by timeless style and peerless service, the Montcalm Collection is London’s compendium of luxury hotels. Housed in elegant Georgian townhouses, an 18th-century brewery, heritage headquarters and a diamond-shaped skyscraper, each hotel reveals a different chapter in the city’s story. Architecture and style may change, but classic hospitality stands the test of time: expect an enduring welcome from our team. We are proud of our past, but even more excited for our future.

Discover the hotels in the collection. Our historic brewery, reimagined as a vibrant modern hotel: The Montcalm At The Brewery. Our Georgian charmer with an artful modern spirit: The Montcalm Marble Arch. Our storied city-slicker, housed in the former headquarters of the Royal Mail: The Montcalm Royal London House. Our duo of mindful hotels which set a slower pace: Inhabit Southwick Street and Inhabit Queen’s Gardens.

Position Overview

Montcalm Collection are looking for an ambitious and passionate Night Auditor  who strives to provide and inspire incredible guest service that creates truly memorable experiences for our guests.

Join our amazing and diverse team and grow your career with Montcalm Collection. Help to shape the Montcalm Collection’s next chapter and showcase your skills. Become a trusted ambassador for our hotels and take advantage of the opportunity to move between properties, achieving the service and product delivery standards for the department with a high degree of customer care and service.

Key Responsibilities

The Night Auditor will be responsible for providing superior customer service to our guests while ensuring that all hotel financials are accurately reported. This is an excellent opportunity for an individual who is highly organized and detail-oriented and is looking to grow within the hospitality industry. We are looking for a motivated individual with the following qualifications: High school diploma or equivalent, prior experience in a customer service role, prior experience working with computers, ability to work nights, weekends, and holidays, and excellent communication and organizational skills.

As Night Auditor you will:

• Be our guests’ main point of contact overnight

• Be responsible for checking guests in and out of the hotel

• Process payments • Respond to guest requests and queries

• Work closely with other departments to ensure a seamless guest experience

• …to name a few! Our most successful Night Receptionist is someone who:

• Understands the impact of their job in the overall guest experience

• Is a team player

• Takes pride in delivering the highest level of customer service

Requirements and skills

• Previous experience working within a customer service environment preferred.
• Strong organisation and multi-tasking skills
• A keen eye for detail
• Strong problem-solving and decision-making skills
• Confidence interacting with guests 
• Good communication skills – both written and verbal English
• The ability to work independently 
• A positive mindset
• A genuine passion for working in hospitality
• Strong communication skills, (verbal, written, listening)

• Customer service orientation and strong interpersonal skills
• Ability to work independently or as part of a team.
• Multitasking, organisational skills and time management skills
• Positive demeanour
• Proactive and reliable

• Good level of English essential

Benefits

·         Collaborative and empowering team dynamics.

·         Pathways for promotions and growth within the brand.

·         Recognition and Rewards Program.

·         Access to an array of discounts via our Benefits Platform.

·         Comprehensive training through Certified Classroom and E-Learnings.

·         28 holidays annually, inclusive of 8 bank holidays. Additional holidays post 2-year tenure.

·         Health incentives: Cash-back on optical, dental, chiropractic, and physio services.

·         Concession on gym memberships.

·         Nutritious meals provided during shifts.

·         Complimentary dry-cleaning service for uniforms.

·         Inclusive pension schemes

Eligibility

Candidates must be authorised to live and work in the UK. Currently, visa sponsorship is not available for this role.

Equal Opportunity Employer

At Montcalm Collection, diversity and inclusion aren't just buzzwords. We genuinely value the unique perspectives each individual brings, regardless of gender, ethnicity, age, disability, or background. Our culture thrives on mutual respect, and we are dedicated to providing a workplace free from discrimination and prejudice.

Should this role resonate with your aspirations, please apply. If not shortlisted, we encourage you to explore other opportunities with us, either now or in the future.

Note: If you do not hear from us within 14 days, kindly consider your application as not shortlisted for this particular role.