Medical Receptionist in Liverpool

Job Details: Job Title: Medical Receptionist Hourly Rate: £14.

70 per hour Working hours: Full time and part time considered Payment Method: PAYE or Umbrella Contract Type: Locum Contract Length: 1 to 3 month minimum Job Summary: * Provide care navigation call handling duties in line with processes and procedures * Excellent communication with call requests with at all times to enable effective care navigation to the most appropriate Clinician and/or service * Provide support to the wider Primary Care team and action any follow up calls to other services as required * Provide operational support to the onsite practice team and clinical team * Ensure safety of our patients by following correct processes * Ensure all follow up calls are input into the patient record.

* Use of effective questioning and active listening to ensure when speaking to patients that patients achieve the correct outcome * Record essential information in a concise and accurate manner using EMIS Web system processes * Identify callers requiring an immediate emergency response and refer to appropriate emergency ambulance services * Liaise effectively with all professionals both internal and external * Contact other services to request visits as instructed by clinical team, and inputting the request into patient record * Maintain a calm and sensitive approach when dealing with people in distress * Write and maintain clear, accurate records of patient information in a variety of formats (electronic and paper) * Adapt communication style and method to best support patient preference and need * Understand local referral arrangements/pathways for holistic support from a wide range of sectors * Take a proactive, problem-solving approach in helping support people to connect and access services * Actively monitor own adherence, conformance and non-productive time to drive efficiency within the Hub and ensure patient safety is not compromised * Meet Key Performance Indicators (KPI) targets as set out and agreed with the Primary Care Hub Manager Other duties * Be prepared to work flexibly in terms of time and workload according to the needs of the service * Share best practice knowledge with colleagues to promote continuous improvement within the Hub proactively offering ideas and suggestions for improvements * Participate in annual personal development reviews and take responsibility for own continuing professional development * Ensure Information Governance policy is adhered to at all times * Ensure that all incidents, complaints, and safeguarding concerns are reported appropriately to the Primary Care Hub Manager, using the available reporting mechanisms correctly * Ensure that any Health and Safety concerns are raised to the Primary Care Hub Manager * Promptly report any IT or Security issues to the Primary Care Hub Manager * Undertake any other appropriate ad hoc duties as requested by the Primary Care Business Manager and/or Primary Care Hub Manager Candidate Criteria: * Right to work in the UK * 6 months reception or admin experience in a healthcare setting * Must have EMIS experience Blackstone Benefits: ✅Assigned specialised recruitment consultant ✅Access to exclusive and flexible UK locum and permanent jobs ✅Complete onboarding support ✅Framework Rates ✅Informed tailored career advice ✅Personalised job alerts ✅Unlimited referral bonus ✅Prompt payroll For further information on this role, please contact Emma Ansett at Blackstone Recruitment on the details provided or APPLY now