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Apply NowLettings Officer in Leicester
Location:
Leicester
Salary:
Hidden
Recruiter:
Stonewater
Job Hours:
Full-time
12 Month Fixed Term Contract
Here at Stonewater, we are seeking a Lettings Officer to join our Empty Homes team! This role is all about customer service and delivering an excellent experience for both our outgoing and incoming customers.
This isn’t a call centre or sales role – it’s about delivering a positive customer experience to our customers and maximising Stonewater’s income through efficient management of our exit process and voids works on our homes. Working well on own initiative with a dedicated case load as well as part of a team, you will respond to all enquiries relating to tenancy terminations, contractor management and post move in customer service. You will provide day-to-day management of customer end of tenancy enquiries, notice to quit & evictions, contractor works orders, certification requirements, extensions and retractions of notice, lock change requirements, and valuations.
The ideal candidate will:
So, whether you are looking to pursue a career in housing or have worked in the sector for many years and want to feel the buzz of helping families find their forever home, this could be the perfect opportunity for you!
Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document.
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About Stonewater
Stonewater is one of the largest social housing providers in the UK, owning and managing around 36,000 homes for more than 78,000 customers.
Driven by our Vision of everyone having the opportunity to have a place that they can call home, we offer homes for rent, shared ownership and sale. We also have specialist housing, retirement and supported living schemes for older and more vulnerable people, domestic abuse refuges, LGBTQ+ Safe Spaces, and young people's foyers.
We aim to become a truly customer-driven organisation by building a relationship built on respect, honesty, transparency, and a commitment to equality, diversity and inclusion.
Stonewater has an annual turnover of around £225m and £2.2bn in fixed assets, a long-term rating of A+ by independent credit rating agency, S&P Global Ratings, as well as a top G1/V1 governance and viability ranking.
For more information, visit our website at www.stonewater.org
Driven by our Vision of everyone having the opportunity to have a place that they can call home, we offer homes for rent, shared ownership and sale. We also have specialist housing, retirement and supported living schemes for older and more vulnerable people, domestic abuse refuges, LGBTQ+ Safe Spaces, and young people's foyers.
We aim to become a truly customer-driven organisation by building a relationship built on respect, honesty, transparency, and a commitment to equality, diversity and inclusion.
Stonewater has an annual turnover of around £225m and £2.2bn in fixed assets, a long-term rating of A+ by independent credit rating agency, S&P Global Ratings, as well as a top G1/V1 governance and viability ranking.
For more information, visit our website at www.stonewater.org
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