Lead Receptionist in Reading

Who is On Verve?

We bring a fresh approach to the guest services sector by providing service with enthusiasm through our dedicated team of DayMakers. Our solutions have been designed for both Guests and Employees and incorporate the latest workplace trends. Our core ethos is to be the ‘makers of someone’s day’.

What is a DayMaker, I hear you asking yourself?

A DayMaker is to have the ability to be the maker of someone’s day by understanding the environment you are in. Take ownership of the surrounding areas to create an amazing employee and guest experience.

The Role:

We have a fantastic opportunity for you to join our team as a Corporate Receptionist & Team Leader – for a maternity cover period (minimum 6 months) for one of our amazing insurance clients for their broker lounge in the city.

We are passionate about personality, and we pride ourselves in developing you to be the best DayMaker you can be. So, if you’re passionate about giving the best customer service and enjoy being centre stage when giving that personal experience, keep reading!

We bring a fresh approach to the industry by providing service with enthusiasm through our dedicated team of DayMakers.

What does being a Corporate Receptionist & Team Leader look like?

You will spearhead customer service operations in the vibrant broker lounge, delivering exceptional service to all visitors. The lounge welcomes a diverse array of clients who expect a warm, engaging, and helpful hosting experience. Your polished presentation, coupled with excellent verbal and written communication skills, will ensure seamless interactions with clients and stakeholders, enhancing the overall experience. Additional information about the role:

Team Management

• Manage 1x receptionist/DayMaker and oversee HR processes.
• Arrange rotas, approve timesheets, and handle holiday requests.
• Update Standard Operating Procedures (SOPs) regularly.
• Monitor cleaning standards and engage housekeeping staff.

Day-to-Day Tasks

• Execute opening and closing procedures per company requirements.
• Register guests, serve beverages, and distribute access passes.
• Conduct site walkarounds and inspections at specified times.
• Maintain and stock meeting rooms and manage office supplies.

Events

• Arrange client-requested events and coordinate with the cleaning team.
• Ensure all parties are informed and provide out-of-hours support with notice.

Client Interaction

• Maintain open and positive communication with clients.
• Support client requests and act as the primary contact for issue resolution.
• Approach communications with a can-do attitude.
• Provide timely and effective feedback to clients.

HSSE (Health, Safety, Security, Environment)

• Complete monthly First Aid box checks and office inspections.
• Act as Fire Warden/Chief Fire Warden during evacuations.
• Report accidents, incidents, or near misses to the UK Facilities Manager.
• Train relief staff on emergency procedures and maintain office security.

It’s all about you!

· Welcome: You will be friendly, courteous, and punctual

· Leadership: Manage and lead a team including 1x Receptionist/DayMaker.

· Customer Experience: Ensure exceptional customer experience for guests, employees, and the client team.

· Ownership: Take ownership of the surrounding areas to maintain a welcoming and high-standard environment.

· Communication: Communicate effectively with the client facilities team.

· Positive Attitude: Approach tasks with a consistently positive and can-do attitude.

· Attention to Detail: Maintain the space to high standards, ensuring it is well-prepared and inviting.

· Commitment to Excellence: Uphold high standards in both the physical environment and overall customer experience.

· Flexibility: Adapt to the needs of a dynamic meeting space, popular with brokers and other clients.

· Problem-Solving: Address and resolve issues promptly to ensure smooth operations.

· Event Coordination: Organize and support events, ensuring all involved parties are well-informed and the environment is adequately prepared.

What will happen next?

If we feel you have the relevant skills to be a DayMaker we will arrange a culture chat, which is a two-way conversation and could lead to an interview if you can demonstrate supreme verve (the next stage of the process)

Being passionate about personality means we are dedicated to attracting and retaining enthusiastic and talented DayMakers from a range of backgrounds and we encourage equal opportunities for all.

Find out more: or follow us Twitter @On_Verve / Instagram @weareonverve

Monday to Friday: Between 08:00 – 18:00

Work Location: City of London

Job Types: Maternity Cover, 6 months minimum

Pay: £16.00 per hour

Expected hours: 40 per week