IT Services Manager in London

About the Company

We are a prestigious and academically selective independent girls' day school with over 1200 students aged 3-18. Nestled in 21 acres of beautiful green space, our school provides a stimulating and supportive environment where students can achieve academic excellence and personal growth. We pride ourselves on our long tradition of academic success, with many students progressing to high-ranking universities, including Oxford and Cambridge. Our rich and varied co-curricular programme and outstanding pastoral care ensure that every girl is known, valued, and cared for.

Role Overview

We seek a highly skilled and motivated IT professional to join our IT team of 8 as an IT Services Manager. This role involves managing the school's Service Desk and related services, ensuring efficient IT service delivery, and driving continuous improvement in our IT operations.

Key Responsibilities

• Service Desk Management: Oversee the operations of the Service Desk, ensuring efficient first response, follow-up, and resolution of incidents and service requests.
• Monitoring and Reporting: Track service desk metrics, address deviations from SLAs, and ensure quality standards are met.
• Technical Support: Provide IT/AV support to staff and students, troubleshoot issues, and manage escalations for 2nd and 3rd line support.
• Project Management: Lead IT projects, ensuring timely delivery in line with Agile principles.
• Asset Management: Maintain up-to-date records of equipment, software licenses, and the Loan Device Management System.
• Documentation and Knowledge Base: Ensure IT documentation is current and contribute to the IT knowledge base.
• Compliance and Safeguarding: Adhere to the School's Child Protection and Safeguarding Policy and Health & Safety Policy.

Qualifications and Experience

• Essential:

• BSc degree in Information Systems, Computer Science, or a related discipline.
• 3-5 years of experience managing IT services in a similar environment.
• Experience with ITIL and Incident Management.
• Strong technical background in modern IT systems and data management.
• Advanced communication, analytical, and organizational skills.
• Proficiency with Microsoft 365 and Mobile Device Management systems.

• Desirable:

• Additional qualifications in Agile Principles, ITIL, or Business Analytics.
• Familiarity with Systems Theory, Systems Dynamics, and IT Management best practices.

Personal Attributes

• Passionate about IT management and service quality.
• Proactive with a commitment to professional development.
• Able to adapt to change and manage multiple priorities.
• Strong interpersonal skills with the ability to collaborate effectively with diverse teams.
• Resilient and able to maintain composure and a sense of humour under pressure.

Benefits

• Competitive salary with up to 10% employer pension contributions.
• 50% fee remission for staff children (subject to space and entry examinations).
• 6 weeks holiday entitlement plus bank holidays.
• Access to the school's swimming pool, fitness suite, and free on-site parking.
• Free lunch and refreshments during term time.
• Generous occupational sick pay and a culture of professional development.

Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice

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