IT Executive in London

Location: London
Salary: Hidden
Recruiter: Lewis
Job Hours: Full-time

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Purpose of the role

The IT Executive provides technical support to TEAM LEWIS employees, including desktop, audio/visual and mobile computing/devices support. Liaising with the global IT team to provide support cover and extra resource, as required. Aptitude to multi-task, prioritise, problem solve rapidly across time zones and often out of hours whilst remaining professional and calm, will be key to success.

Main responsibilities

IT support

  • Provide technical consultancy to users in local offices regarding AV and Presenting, printing options, Network Connectivity, and any other software package that may require special assistance
  • Acts as senior escalation support when required
  • Troubleshoot, diagnoses and repair hardware issues on desktops, laptops and mobile devices.
  • Take ownership of regional onboarding and leaver processes to ensure that hardware is sourced, IT inductions provided and access terminated where necessary and all inline with security polices
  • Troubleshoots networking issues
  • Liaises with team members for purchase approval if needed and work with key suppliers.
  • Managing and maintaining security group wide following best procedures and adhering to polices.

    • Projects

  • Works with the global IT team, when requested, to implement large scale IT projects and new office acquisitions
  • Liaises with your line manager to provide support cover during periods of absence or intense project work
  • Identifies areas of development that can be implemented in a future project, be it support, hardware, software or procedurally oriented
  • Manage key supplier/contractor relationships, including service reviews/assessments and commercial aspects

    • Teamworking

  • Ensures personal and deliverable objectives are met on an on-going basis
  • Accurately reports activity levels to manager and team
  • Escalates general IT requests to appropriate team members, acting as a first point of contact for enquiries
  • Works closely with line manager to maximise own strengths, improve weaknesses and support individual and team career development
  • Suggests new ideas on how to improve processes and systems
  • Supports with the training of other TEAM LEWIS employees where relevant
  • Ensure an understanding of the agency’s business, clients and work, eg. by attending taskforce meetings, regional and office meetings, training sessions, and by sitting with the non-IT teams

    • General

  • Runs and supports training sessions, with a view to maximising opportunities to expand team skills
  • Takes a proactive role in promoting the TEAM LEWIS brand, its work, identity and values
  • Contributes and supports the continuous improvement of systems, practices and policies

    • About you

  • Working technical knowledge of basic networking, Mac OS X systems, current network hardware, protocols and standards
  • Good written communication skills
  • Strong personal skills, with a focus on listening and questioning skills
  • Strong documentation skills
  • Ability to conduct research into a wide range of computing issues, as required
  • Proven analytical and problem-solving abilities
  • Ability to present ideas in user-friendly language to non-technical employees and end users
  • Ability to effectively prioritise and execute tasks in a high-pressure environment
  • Strong customer service orientation
  • Enjoys working in a team-oriented, collaborative environment
  • Strong knowledge of Mac OS, MS Office/MS 365 applications, Windows is a plus
  • Ability to support and diagnose network issues

    • Key relationships

  • Vice President, IT (US)
  • Senior IT Director (UK)
  • Chief Operations Officer
  • Global IT Team
  • UK Office Heads
  • People Team

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