Internal Sales Assistant in Birmingham

To collaborate with the sales team to develop and maintain customer relationships and assist in generating Sales.

To generate leads whenever applicable and transfer relevant leads to the Sales team to follow up.

Communicate with clients to gather information, address enquiries and provide exceptional customer service.

Assist the Sales team by processing, preparing sales quotations, proposals and orders. 

Co-ordinate orders to ensure timely conclusions by collaborating with other departments internal and external to ensure smooth workflow and effective communication is maintained at all times and customers’ requirements are being met.

Update management systems, ensuring databases are accurate and any accompanying documentation is completed.

Assist with the collation of data to support reporting requirements of the Sales team.

Assist in the management of customer accounts ensuring timely delivery on products.

Get involved in a wider variety of export activities as the role progresses.

Maintain mailboxes where appropriate and call or email, to resolve or re-direct in a timely manner.

Provide reception duties, welcoming visitors to site and ensuring on-site processes and policies are maintained.

To act as the main contact to all telephone enquiries into the business, maintaining a professional standard at all times. Answering and dealing with enquiries promptly and efficiently, delivering an excellent customer service. 

Previous experience of working within an Internal Sales department

Experience of engineering, manufacturing environments

Import and export experience would be a distinct advantage.

Good IT skills to include Excel, Word and Outlook along with knowledge/awareness of in-house systems.

Effective communicator both oral and written.

Have a proactive nature with a confident and friendly attitude.

Highly organised with great attention to detail

Works well individually as well as in a team supporting team members.