Information Technology Project Coordinator in Milton Keynes

Our vision

Davies is a community of outstanding people. We welcome different perspectives, support each other’s ambitions and grow together. In a fast-changing business environment, we adapt and look ahead.

We succeed because we are multi-talented: in the skills of our teams, specialisms, and sector expertise. Working together, we are greater than the sum of our parts.

Why work for Davies

Davies are committed to being a diverse and inclusive workplace. We welcome candidates of all genders, gender identity and expression, neurodiversity, sexual orientation, disability, physical appearance, body size, race, age, nationality, and belief (or lack thereof). Join us nd enjoy our ever-evolving benefits, including but not limited to:

• Reward platform – discounts for over 800 retailers
• 25 days holiday plus 2 paid volunteer days
• EAP with virtual GP
• Recognition programme
• Enhanced maternity and paternity leave policies
• Fostering friendly and fertility support employer
• Pension - matched contribution up to 5%
• Life Assurance (4 x basic salary)
• Development, training, and professional qualification

The role

As a Service and Project Delivery Coordinator at Davies Technology Solutions (DTS), you will play a crucial role in co-ordinating the delivery of change and small projects to the clients of the Onboarding and Support function. Your role will encompass the management of small releases from planning through to delivery, ensuring good practices are followed and client satisfaction is at the heart of the work undertaken. This role requires strong communication and prioritisation skills, with the ability to navigate differing demands to achieve tangible client outcomes.

In this dynamic role, you will have the opportunity to work with a great team, contributing to a positive culture and working closely with our clients in maximising the use of our best of breed solutions.

Key responsibilities

• Support the smooth and efficient delivery of services to clients (encompassing small change, onboarding projects, and support releases), acting as a liaison between clients and internal teams, working to meet deadlines and budgets.
• Help drive and develop excellent customer relationships within those clients with which you deal with.
• Foster strong working relationships within the Support and Onboarding team and the wider DTS teams.
• Ensure the appropriate documentation e.g. Statement of Work, Test Completion Report, is created and maintained as part of agreed support and change releases.
• Assist with, and own as appropriate, client service reviews.
• Provide support in regards to client driven audit and attestation processes.
• Pick up and run with any other activities that enhance the service performance of assigned accounts.
• Support and contribute to a positive team working culture, fostering collaboration and productivity.
• Undertake necessary administrative tasks as part of day-to-day activities to ensure smooth services operations.

Key skills and experience required.

• Experienced service and/or project coordination experience, ideally across IT/Technical or Software projects.
• Previous experience of owning, managing and delivering areas of client support & change.
• Excellent organisational skills to accurately plan and deliver multiple pieces of work for differing clients simultaneously.
• Strong commercial awareness, a customer-centric approach.
• Effective and clear communication across all levels.
• Proactive and able to prioritise competing priorities.
• Ability to make informed decisions based on data analysis.
• Experience within an ITIL environment or ITIL service management practices beneficial.
• A willingness to travel to different Davies UK sites or client sites as required.

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