Hotel Reception Manager in Great Missenden

Job Description: Reception Manager

Location: Missenden Abbey Hotel and Conference Centre, Great Missenden, Buckinghamshire

Salary: Competitive

Hours: 40 per week 5 over 7

Responsible to: Hotel Manager

Overview

Missenden Abbey Hotel and Conference Centre is seeking an experienced and dynamic Front Office Manager to lead our front desk team. The ideal candidate will ensure the highest level of guest satisfaction, manage daily operations efficiently, and uphold the standards of our historic and prestigious establishment.

Key Responsibilities

Guest Services

- Oversee all front desk operations, ensuring exceptional service delivery.

- Handle guest inquiries, complaints, and feedback promptly and professionally.

- Ensure a smooth check-in and check-out process.

- Maintain a welcoming and professional atmosphere in the reception area.

Team Management

- Recruit, train, and supervise front office staff.

- Schedule shifts and ensure adequate staffing levels.

- Conduct regular performance evaluations and provide constructive feedback.

- Foster a positive and collaborative team environment.

Operational Management

- Monitor room reservations and ensure accurate guest information.

- Manage the hotel's reservation system and optimize room occupancy rates.

- Collaborate with housekeeping and maintenance departments to address guest needs.

- Implement and maintain standard operating procedures.

Financial Management

- Prepare and manage the front office budget.

- Monitor financial transactions and ensure accurate billing.

- Analyse financial reports and performance metrics.

- Identify opportunities to increase revenue and reduce costs.

Administration

- Maintain up-to-date records and reports.

- Ensure compliance with all health and safety regulations.

- Handle administrative tasks related to guest services, staff management, and operations.

Qualifications

Education and Experience

- Minimum of 3 years of experience in front office management or a similar role in the hospitality industry.

- Proven experience in managing and leading a team.

Skills

- Strong leadership and interpersonal skills.

- Excellent communication and customer service abilities.

- Proficiency in hotel management software (e.g., Guestline).

- Strong organizational and multitasking skills.

- Financial acumen and experience in budgeting and financial analysis.

Personal Attributes

- A professional and approachable demeanour.

- High level of integrity and dependability.

- Ability to remain calm and efficient under pressure.

- Strong problem-solving skills and attention to detail.

Benefits

- Competitive salary and benefits package.

- Opportunities for professional development and career growth.

- A supportive and collaborative work environment.

How to Apply

Interested candidates should submit their CV and a cover letter detailing their relevant experience and why they are a good fit for the role.

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Missenden Abbey Hotel and Conference Centre is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.