Hospitality Manager in London

Hospitality Manager

Creative arts and hospitality venue, South London

£43-50,000 salary plus benefits

Are you a hospitality or events professional with a passion for creating unforgettable guest experiences?

We are on the hunt for an exceptional Hospitality Manager to join a dynamic team at a wonderful creative arts and hospitality venue in South London.

As Hospitality Manager, you'll lead the guest experience team, inspiring all to deliver world-class service and magic moments for guests.

If you’re looking to dream big and work alongside an inspiring tea, please read on…

What’s in it for you:

• £43-50,000 salary plus benefits
• 48 hours per week
• Working week: operational hours 70% | daytime administration 30%
• 30 days annual leave, including public holidays – increases each year
• Company pension scheme
• Training and development program
• Extra day off for your birthday
• Social events and team building days

Key responsibilities:

• Lead day-to-day hospitality operations
• Ensure seamless, high-quality hospitality service from start to finish.
• Collaborate with the Bars Manager for a unified team approach.
• Handle customer feedback and complaints effectively.
• Generate secondary spend through merchandise and immersive moments.
• Train and develop the guest experience team.
• Schedule staff using Fourth and manage payroll sign-offs.
• Uphold food safety and health guidelines.
• Assist in recruiting and cultivating a top-notch team.

What we are looking for:

• 5+ years in hospitality, with 3+ years in a management role
• Experience in high-volume events or similar settings.
• Inspirational leadership and excellent communication skills.
• Proficiency in budgeting, finance, and IT tools (G Suite, Microsoft Office, etc.).
• Ability to embody and positively promote vision and values

• Food Hygiene Level 2 or 3 (desirable)
• Personal license holder (desirable)
• Experience with Fourth and PointOne systems (desirable)
• Training in conflict management, fire safety, first aid, and de-fib (desirable)

Thank you for your interest.

Please note closing date is Friday 19th July.

All applicants will receive a reply after this date.

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Please do get in touch to learn more.