Head Of Service Management in Nottingham

Location: Nottingham

Salary: Hidden

Recruiter: Ideagen Plc

Job Hours: Full-time

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Role Purpose

Ideagen is the invisible force behind many things we rely on every day - from keeping airplanes soaring in the sky, to ensuring the food on our tables is safe, to helping doctors and nurses care for the sick. So, when you think of Ideagen, think of it as the silent teammate that's always working behind the scenes to help those people who make our lives safer and better.

Every day millions of people are kept safe using Ideagen software. We have offices all over the world including America, Australia, Malaysia and India with people doing lots of different and exciting jobs.

Ideagen believe that by recruiting diverse and talented individuals, we create an inclusive community for all. We are committed to empowering all colleagues to maximise their potential and express their unique characteristics, experience, and knowledge to achieve their ambitions.

As the Head of Service Management, you will be responsible for overseeing the entire service management function. This includes developing and implementing service management strategies, ensuring the delivery of high-quality services, and continuously improving our service management processes.

Responsibilities

Develop and implement the overall service management strategy

Lead, mentor, and develop a high-performing service management team

Ensure the effective delivery of services to meet client and stakeholder needs

Monitor and manage service levels, ensuring compliance with agreed standards and SLAs

Oversee incident, problem, and change management processes

Identify and implement innovative solutions to improve service delivery

Set and monitor performance objectives for the service management team.

Implement metrics and KPIs to measure service performance.

Skills and Experience

Extensive experience in service management, preferably in a leadership role

Strong knowledge of ITIL or other service management frameworks

Proven track record in developing and implementing service management strategies

ITIL certification or equivalent

Behaviours:

Ambitious - Drive, Planning & Execution

Adventurous - Flexibility, Resilience & Savvy thinking

Community - Collaboration & Communication

#INDPRO

#LI-NOTTINGHAM

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About Ideagen Plc

ideagen.com

Ideagen brings clarity and confidence to the safe hands and trusted voices protecting our world.

By unifying deep regulatory expertise and innovation with affordable, best-in-class software we provide trusted, meaningful intelligence to regulated and high-compliance industries such as life sciences, healthcare, banking and finance, aviation, defense, manufacturing and construction.

From the shop floor to the flight deck, from the front line to the boardroom, our 11,400 customers include more than 250 global aviation organizations, nine of the top ten accounting firms, nine of the top ten global aerospace and defense corporations, 15 of the top 20 global pharmaceutical companies and 65% of the top 20 global food & beverage companies and includes blue chip brands such as Heineken, British Airways, BAE, Aggreko, US Navy, Bank of New York and Johnson Matthey. 

Headquartered in Nottingham UK, with offices across the US, Australia, India, Malaysia and UAE, our 1400+ colleagues are dedicated to supporting industries to turn risk into resilience.