Head Of Service in Leeds

Service in leading the companies Service Division. The Head of Service will be responsible for over 250+ Service contracts and break fix calls with a turnover Circa. £3m. Leading a team of 15-18 Service Engineers, plus 5 office staff. The HOS will drive productivity, maximize efficiency, and deliver the highest levels of service. The role will involve overseeing daily operations, analysing performance metrics and job profitability including over responsibility for the Service Division profit and loss.Office-based with regular travel to customer sites, they will have visible presence in the field creating and maintaining customer relationships. This role, will require a strong decision maker, providing clear direction, inspiring others, teamwork, and collaboration. Planning, and organizing is key as well embracing change and creating new more efficient processes as a new IT platform will be rolled out intimately. Ultimately, to deliver high-quality results that meet and exceed customer & Business expectations.Head of Service Position OverviewSome of the key responsibilities and duties include;Overall responsibility for the Byworth Service departmentDirect line management Service team (field engineers & office staff)Ownership of all Service JobsMaximising productivity and minimise costsOverall responsibility for Service Profit and LossMaintain profit margins and hit revenue and growth targetsPromote and ensure safe working practicesConduct goal setting and performance reviewsEnsure compliance with trainingManage van stock holding and engineer resourcesDevelop traineesInvestigate warranty claimsComplete management administration and reporting to the board Head of Service Position RequirementsPrevious roles held heading up and growing a demanding Service DivisionAbility to review and understand Business Information and DataStrong Commercial awarenessExperience with Field Service IT packages an advantage Head of Service Position RemunerationSalary and full package are open for negotiation (all based on experience)Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries. We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying you are granting us consent to process your data, and contact you in relation to this application and the services we offer