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Apply NowHead of Operations
Report to : Strategic Board
Line Manages: Operations Manager and Area Centre Manager/s
Business overview
Mantle Space Limited is a forward-thinking flexible serviced centre operator based in Stansted, with operations across eastern and South-Eastern England.
Our focus is on providing exceptional customer care and creating a healthier workspace for our clients.
With beautifully designed interiors, 24/7 access, and enhanced cleaning protocols, we prioritise both body and mind.
Job Description
As the Head of Operations, you will play a pivotal role in ensuring the smooth functioning of our business.
You will undertake full responsibility for all operational activities, managing the Operations and Area Centre Managers, and reporting directly to the Board.
We are looking for a dynamic individual who can drive efficiency, embrace change, and maintain excellent customer care standards.
Over the next five years we are planning to significantly grow our serviced centres from eight to twenty and you will play a full role in that transformation.
Duties and Responsibilities
Operational Leadership:
· Analyse and optimise business centre expenditure budgets and KPIs.
· Ensure compliance with relevant legislation and licencing requirements.
· Optimise Disaster recovery and business continuity planning.
People Management:
· Optimise utilisation of resource and staffing levels
Customer Care:
Change Management:
Qualifications and Experience:
Strategic Vision:
What We Offer