Head Of Operations in London

Death by PowerPoint remains the primary method of education for over a billion deskless workers worldwide, so we have a unique opportunity to redesign education from the ground up.

Our team is on a mission to make exceptional education available to the people who build and maintain our physical world with a vastly improved user experience that's massively more accessible, effective, and enjoyable—and that's where you come in!!

As an early team member, you'll play a pivotal role in helping our Founder and CEO build and scale Visibly as a team and a business.

You’ll set and deliver the vision for Operations and contribute to projects that help drive business priorities and elevate our entire team.

In late 2023, we raised one of the strongest seed rounds in Europe from tier 1 investors, including Creandum (early investors in Spotify, Klarna and iZettle).

Now, our highest priority is building out a team that pushes each of us to do our very best work and cares intensely about our team and customers. 

FYI - We’re a startup, so titles aren’t important. We’re looking for an exceptional leader who is excited about getting hands-on, regardless of title, so this role at other places could be called COO/VP/Director.

You’ll keep the house in order: ensuring all key metrics (ARPU, churn, etc.) are accurate, consistent, and available promptly. You’ll also run/oversee our financials, EMI Share option allocation and SEIS and EIS reporting.

You’ll run a tight ship: As a member of our leadership team, you’re comfortable getting hands-on in an early-stage startup environment. You’ll work closely with our founder across the company, overseeing our operations team, including financial reporting, forecasting, treasury, and scenario planning. Company KPIs will be tracked, people will be effectively incentivised, and you'll report to all stakeholders regularly…holding us all to account.

You’ll help us see around corners: You’re excited about data and building dashboards to help us make informed decisions. You’ll also operationalise key areas of the business to become best in class.

You’ll be a force multiplier: You'll take Operations to another level, enabling the CEO and other key leaders to focus on their superpowers. You'll take on a huge range of comapany-building tasks from preparing board decks and advising on commercial contracts to ensuring new joiners are onboarded and helping set up our customers for success.

Overall, you’ll help build and oversee our Operations, including Finance, People and Legal.

Requirements

• You’ll be helping us build our operational system internally, so you should be comfortable taking a first-principles approach.
• You must have 5+ years of experience inside a startup environment (preferably seed to Series A+), managing Finance & Operations where you’ve proven your potential and wish to bring your career to the next level with a broader remit.

• A background in accounting is ideal, but a well-rounded commercial outlook and passion data is critical.
• You have an innate passion for bringing order to scale chaos. You apply your keen eye for accuracy and detail across multiple projects and business areas. 
• You thrive in roles with variety, empowering and enthusing others to be exceptional in their positions. 
• You are excited about building the 0 to 1 machinery of running a company with a strong sense of operational excellence, where collaboration gets stuff done.
• You possess and insist on others possessing a growth mindset, striving for continuous improvement.
• You navigate ambiguity well. You are happy to be hands-on to get things done yet equally comfortable contributing to strategic conversations. 
• As a player-coach, you have a collaborative spirit. You can run solo or bring teams from different backgrounds together to deliver on projects. 

Customer obsession: Customers come first, always. We make every decision with real-world impact in mind.

Ambition: We move fast, deliver excellence, and inspire others to raise the bar

Integrity: We act with good intent, speak plainly and respectfully.

Courage: We are open to failure, take risks, make tough decisions and challenge directly.

Humility: We’re self-aware, never stop learning and make sure the best idea wins.

Benefits

• A strong salary regardless of location (GBP £90-125k), company ownership through our stock option plan and competitive benefits package. 
• Medical insurance including health assessment, online GP, Headspace subscription, discounts on gym membership, wearables and cinema tickets.
• £1,000 learning and development budget plus 5 days leave for courses or conferences and clear career development 
• 35 days leave per year, quarterly team off-sites, enhanced parental leave
• Remote-friendly and office-based working environment plus 45 days of work from anywhere
• The equipment you need to work your best, at the office, or from home. 
• Opportunity to build from the ground up a mission-driven company empowering and enhancing the prospects of billions of deskless workers in Europe. Working closely with a grounded, humble CEO and investors who previously backed Spotify, iZettle, Revolut, Klarna, Wise to name a few, in their earliest stages.

Location: Remote-friendly with the ability to work together in London frequently or use our central London office.

We want to get to know you, hear about your interests, and learn about your future plans.

We aim to minimise the impact on your time as much as possible.

1. Learn about each other (30 mins) - Kane St Quintin (Founder)

You won't need to prepare anything in advance. This conversation is to get to know you and explore whether we might be a good fit. You'll learn more about Visibly and have a chance to ask any questions about our company, team culture, and product.

2. Culture and team session (45 mins) - Kirsten Campbell-Howes & James Sanders (Leadership tea m)

We’ll look to understand what you’ll bring to our team culturally and how your approach aligns with our mission and values. You’ll be able to work out the reverse.

3. Technical session (30 mins)

This is an opportunity for you to demonstrate some of your capabilities and ask technical questions about Visibly. The session is with an experienced operator that’s part of our wider team AKA works for one of our investors or is an angel investor.

4. In-person session (Half day)

We will run a half-day session alongside our lead investor, Creandum, for truly outstanding candidates. As you progress through the process, you will receive more information.

NOTE: We understand many people have busy schedules, so we will share timeboxing recommendations and flex our schedules.

We are an equal opportunity employer and celebrate diversity, recognising that diversity of thought and background builds more substantial teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.