Guest Services Manager in London

Location: London
Salary: £31.00 per hour
Recruiter: Park Plaza
Job Hours: Full-time

Start your application for this job today

Apply Now

At Park Plaza, we believe in providing a hotel experience that is tailored to the individual and their needs.

As the friendly face of the 1023-Guest bedrooms; at Park Plaza Westminster Bridge Hotel, you will do more than just welcome our guests.

As  Guest Services Manager , you can bring your passion and positive personality to this vibrant Switchboard and Business Centre team.

As our Guest Services Manager,  you will receive:

  • Salary: £31’201.20 per annum plus great benefits
  • Heavily discounted hotel rates in Europe (extends to the Radisson Hotel Group and family & friends)
  • F&B discounts at our restaurants and bars (for your whole party)
  • Start with 30 days of holiday per year - including bank holidays, increasing with years of service
  • Two free meals per day
  • Access to 40% of your pay before payday through Wagestream
  • Recommend a friend scheme – up to £750
  • Vitality at work scheme with great gym discounts & more
  • Ride to Work scheme & free cycling lessons
  • Benefit Hub – Discounted prices at hundreds of stores, supermarkets, major retailers, attractions, restaurants, and cinemas.
  • Free dry cleaning for work uniform
  • Annual Staff parties and events
  • Company pension plan & award-winning training

    • We are looking for our Guest Services Manager , who:

  • Support the Guest Services team to achieve departmental goals and objectives
  • Liaise with relevant Front of House teams to ensure guest satisfaction, colleague satisfaction, financial goals and responsible business targets are met
  • Has full operational knowledge of all procedures, with a strong working knowledge of Opera, Hotsos, Micros and Alcatel is preferrable, but not essential
  • Ensure smooth running of the department on a day-to-day basis with effective communication
  • Provide leadership through leading by example
  • Clearly communicate both operational and strategic information, and ongoing customer feedback and ensure team members are trained and developed
  • Empower the Guest Services teams by providing an inspiring service culture through briefings, team meetings and coaching
  • Oversee the procurement of stationary and any other operational equipment required for the smooth operation of the Business Centre and the department
  • Has previous  Assistant Guest Services Manager/ Guest Services Manager experience in a hotel

    • Renowned for creating memorable moments, Park Plaza caters to both leisure and business travellers with stylish guest rooms and versatile meeting facilities which are perfectly complemented by award-winning restaurants and bars.

    Park Plaza. Be part of it. 

    Apply Now

    Related jobs near me

    People also searched for

    About London,

    Population: 8,799,774 Train Stations: 333

    Education Stats

    • Schools: 5659
      • Primary Schools: 3557
      • Secondary Schools: 1393
      • Sixth Forms: 795
    • 17% are independent
    • Ranking: 1/9
    • Top 20%

    House Prices

    • Average House Price: £773,961
    • Compared to UK Average: +£399,319
    • -
    • -
    • -
    • Ranking: 1/9
    • Top 20%
    • -

    Average Salary

    Crime Stats

    • Crimes per 1000: 121
    • -
    • -
    • -
    • -
    • Ranking: 7/9
    • Bottom 40%
    • Worse than last year

    The best places to find the most Guest Services Manager jobs

    Companies:

    Recruitment Agencies:

    Job Boards:

    Average salary comparison

    Job salary over time

    Salaries by job level

    Salary across the UK

    Useful Resources:

    Career Advice:

    How to write a CV Looking for work How to apply for a job Interview advice Accepting a job offer

    CV template for a Guest Services Manager

    View Now
    CV template for a Guest Services Manager

    Glassdoor Company Reviews

    Search

    Find a Salary

    About

    Check-a-Salary provides insight on earnings collated across multiple sources for every position in the UK.

    Access over 55,000 free job description templates and use our job alert service to access over 650,000 jobs at any time.

    Contact Us: info@checkasalary.co.uk

    Stay Connected

    Useful Links

    Recent Blog Entries

    Newsletter

    Subscribe to our newsletter

    • Partners of Research LTD. Trading as Check-a-Salary. Registered address: The Carriage House, Mill Street, Maidstone, Kent, ME15 6YE with company number: 08521222. Trading address: Unit 4 The Mews, 16 Holly Bush Lane, Sevenoaks, TN13 3TH