General Manager in London

Job title General Manager Location Canary Wharf Opportunity Full Time, Permanent – Monday - Friday

Westfield Health are dedicated to making a healthy difference to the quality of life of our customers, and the General Manager supports our mission by inspiring and motivating a team to deliver the wellness programmes to our members in a bid to improve the wellbeing of their everyday lives.

We are proud to be a committed member of inclusive employers and we welcome applications from people of all backgrounds and experience levels.

We are a Disability Confident Committed employer, if this applies to you, please tick to apply as a Disability Confident Candidate when prompted.

We don’t expect you to have experience in everything on this advert, if something interests you, we would really like you to apply !

About the role

The General Manager will work within the management team to manage the overall performance and operational excellence of the Active Spaces Programme within a prestigious corporate environment.

You will be responsible for leading a team of experienced fitness professionals to a drive positive team culture and deliver a premium customer service and wellbeing proposition to its members.

Ensuring operational excellence throughout all processes to ensure a smooth and efficient running of the facility.

Responsibilities

• Operational strategy and governance.
• Health and Safety implementation and governance.
• Membership and booking management.
• Client reporting, presentations, and contract governance.
• Recruitment, development and a broad range of HR functions and processes.
• Lead a culture of learning and development for the onsite team.
• Relentlessly drive on-going improvements and innovation

About you:

The ideal candidate will have:

• Strong people skills and thrive in a social environment, building strong relationships with members, staff and stakeholders.
• Solid background in operations understanding the complexities of managing a busy gym environment and excelling in maintaining efficient processes, ensuring smooth daily operations and driving continuous improvements.
• Highly driven and motivated with a proactive attitude to deliver a high performance culture
• Clear and effective communication skills
• Passion for health and wellness to deliver premium services to our members to achieve their fitness goals
• Commitment to high performance of themselves and of their team

Education and Qualifications

• Degree Level Educated

Experience

• Strong fitness background within the commercial or corporate sector
• Experience in delivering operational excellence and team engagement
• Proven track record of achieving targets

Skills

• Good level of leadership and people management
• Attention to detail in all aspects of the role including advanced IT skills
• Ability to develop strong relationships with team, members and stakeholders

The Westfield Way

We are passionate about inspiring and empowering our colleagues to be the best we can be.

We believe that our people are our strongest asset and by recruiting people that understand and live by our values; The Westfield Way, we aim to continue to provide an excellent experience for our colleagues and customers.

Our commitment to creating a workplace where our colleagues feel connected, heard, developed, recognised and supported has been demonstrated by our achievement of the prestigious Investors in People Gold  accreditation!

Our co-created Values reflect the ‘way we do things around here’ .

The General Manager will be expected to demonstrate these values in all aspects of their role.

• We care

• We’re in it together

• We are explorers

• We own it

To find out more about what makes up each of our Values, please see our website.

Life at Westfield

Westfield Health offers many benefits to our colleagues as part of your employment package.

We believe that by treating our colleagues well, they will enjoy working with us -and happy colleagues makes happy customers; it’s a win-win!

Stay fit and well by accessing your personal Health Cash Plan and Private Medical Insurance policies.

Be rest assured that you are well looked after and have cover for all your essential healthcare needs.

Take advantage of our all-inclusive internal wellbeing experience.

We offer all colleagues free access to our on-demand classes and resources available on our Wellbeing app.

We care about our people and carry out annual surveys to gather feedback on what our colleagues are thinking and want for their future at Westfield.

Additionally, we reward and celebrate the contributions of our colleagues through annual recognition events .

Make the most of our Rewards Hub , where you can access exclusive offers and discounts from over 1,000 popular retailers and restaurants.

In addition, we also offer incremental annual leave and service awards to our colleagues after 5 years’ service.

To see more of our benefits, please go to our website.

Are you interested?

Part of the selection process will be a Competency Based Interview.

Candidates will be asked for specific examples detailing how they have demonstrated the Skills and Values we are looking for within this role.

If you feel that you have the skills and values to carry out this role, please apply by submitting your CV and provide information about your relevant skills and experience.

We’re so excited to meet you!

Support with your application

We value inclusivity and want to make sure our application process is open and accessible to all candidates.

As a Disability Confident Employer, we're dedicated to providing reasonable adjustments to ensure the recruitment process is as comfortable as possible.

If you would like any further information or support, please email

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