Full Time Supervisor in London

About Our Company

General Position Summary

Principle Duties and Responsibilities

Generate Sales

• Produce sales gains, by providing customer service.
• To meet or exceed Company Objectives in all individual statistics.
• Learn to provide consistent, documented appraisal of an associate’s sales performance. Provide support by giving feedback on areas of strength and opportunity while keeping in line with Company Objectives.
• Adhere to current visual guidelines includes: proper merchandising, signage and store cleanliness.
• Maintain a professional appearance consistent with Company Dress Code Policy.

Control Expenses

• Protect Company assets within guidelines of LIDS Retail policies.
• Assist in preparation of store work schedules that provide proper store coverage and are within the Company guidelines for wage control.
• Follow all policies to accurately manage store inventory including receiving, transferring, completing price change and conducting product counts.
• Complete accurate product counts in a consistent and timely manner.
• Perform proper documentation and record keeping per LIDS Retail policies as well as state and federal laws.
• Open and close the store as required following the procedures per the Operations P&P Manual.

Additional Principal Duties and Responsibilities

Supervise Associates

• Act as Store Manager on duty for any employee scheduling issues, customer complaints, etc. when Store Manager is not present
• Manage store associates through thorough use of LIDS Training Programs, goal setting (for sales and tasks), and regular follow up when Store Manager is not present.
• Administer the progressive steps of discipline to include verbal and written warning in the absence of the Store Manager.
• Responsible for scheduling and staffing the store including calling in associates to work in unexpected peaks when the General Manager is not present.
• Participate in LIDS Training Programs, adhere to set goals (for sales and tasks) and regular follow up.
• Assist in recruiting and training store personnel on proper store operations and procedures.
• Encourage store associates’ direct compliance of established company policies, procedures and guidelines including (but not limited to) safekeeping of company inventory, funds and property.
• Perform work of subordinates as needed.
• Communicate with employees at all levels of the company.
• Other duties as assigned.

Job Required Knowledge & Skills

Education and/or Experience

• Secondary School certificate or equivalent plus one-year relative experience.
• Established ability to produce sales results while minimizing loss.
• Strong interpersonal skills and the ability to communicate verbally in a clear professional manner.
• Ability to operate a computer, as well as maneuver relative software programs.
• Ability to lift up to 25 kg.
• Ability to climb a ladder and work with hands overhead.
• Standing required for up to 100% of the work time.
• Ability to initiate completion of tasks or activities without necessary supervision
• Flexible availability – including nights, weekends and holidays
• Ability to prove eligibility to work in the U.K.

Preferred Job Required Knowledge & Skills

Education

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