Fines Officer(AO) - Band E in Derby

Our client HM Courts & Tribunals Service (HMCTS) is an agency of the Ministry of Justice. HMCTS provides administrative support for the legal system across England and Wales, ensuring justice works for everyone.
Our justice system defends our fundamental rights and freedoms. It is a cornerstone of our modern society and it must serve all those who call on it, when they call on it. From some of the most vulnerable people in our society, to families in crisis, claimants and commercial businesses - HMCTS has a responsibility to administer a justice system that is accessible to everyone and operates efficiently.

Temporary Admin Officer (AO) Position - until mid June 2025 with likely extension

Full Time Monday to Friday 37 hours per week - £11.88 per hour

Brook Street are currently recruiting a Fines Officer (AO) for the Derby Magistrates Courts. Are you enthusiastic and enjoy working as part of a busy team, do you have a passion for providing excellent admin and customer service support, if so, we want to hear from you.

As a fines officer you will provide general admin support within the team, you will need to be flexible, hard-working and have the ability to provide good customer service to a variety of users.
The role will include but may not be limited to

* Creating and updating records on in-house computer system and using Microsoft Excel
* Dealing with customers mainly via telephone but also face-to-face and via email/post
* Interpreting information from a range of sources and making evidence-based decisions
* Printing and dispatch of court orders and preparation of court


Ideal candidates will have a passion to help customers, have a great can do attitude and enjoy working as part of a busy team

Our client requires the following skills

* Good knowledge of Microsoft Word, Excel, Outlook and Teams
* Accurate data inputting skills and good attention to spelling and grammar
* Excellent communication skills both written and verbal
* Good customer service skills and ability to handle challenging calls
* Ability to follow instructions
* Ability to work as part of a team but also able to work independently
* Attention to detail and ability to prioritise workload

This is a temporary role to run until mid March 2024, it may possibly be extended beyond this date. Working full time Monday to Friday 37 hours per week. The role is subject to 3 years referencing and a Standard DBS Check

Full training will be given.

Please apply for the role online with your CV in word format or contact the team on 0115 879 3500, due to the number of applications we may not be able to respond to all candidates.

Brook Street are proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme , Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer .

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role , we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. 

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.