Financial Wellbeing Adviser (Caseworker) in London

About the Role

Working within the Catch22 Justice team (London region), this post presents an exciting opportunity to become a frontline practitioner within our Finance, Benefit, and Debt (FBD) services. Commissioned by HMPPS, this service is focused on supporting adult male ex-offenders, to understand and address root causes of FBD needs, such as motivations, rationale, habits, behaviours, and social capital.

As a Financial Wellbeing Advisor, you will be joining an enthusiastic, energetic, experienced, and supportive team, with a collaborative and hardworking culture, and a passion for social impact.

Working autonomously within defined processes, you will have the opportunity to manage your own caseload of Service Users, undertaking the ongoing assessment and management of their individual needs, capacity, and motivation to rehabilitate. This will include delivering and accessing risk-informed interventions, in partnership with local providers, to support rehabilitation.

About You

You are exceptionally well organised, and process driven. Keeping on top of workloads, and following processes effectively, in order to clearly communicate information, and balance working pressures skilfully. You will help others to do the same, in a professional and organised manner, to successfully keep on top of a high demand service. You will have the ability to bounce back quickly when encountering inevitable setbacks, and during times of high pressure.

Your written output is excellent, and you have an eagle-eye for detail. You will produce high quality case management entries in a timely way, incorporating diverse feedback from a range of voices. You will constantly check back to documentation, guidelines, or other information sources, to ensure that no question or task has been missed.

You will be proactive, energetic, and a fast learner. You will receive plenty of supervision and guidance, and will bring energy, curiosity, and thoroughness. You will have the opportunity to manage a lot of interesting cases, and will gain new skills quickly, enhancing both the team and your long-term career. You will have an interest in services that make an impact on peoples’ lives.

You will be professional and easy to be around There will be periods that require significant amounts of effort to get things done, and the learning curve will be steep. You will relish the opportunity to get ‘stuck in’ and will be professional, committed, and motivated to our collective success.

Qualifications

Main Duties & Accountabilities

Supporting our service users holistically

Building working relationships with stakeholders

Horizon scanning, research, opportunity scoping, and continuous improvement

Grow your internal relationships and take Catch22 forward

Qualifications

Knowledge

Skills and Abilities

Other