Executive Assistant in Leicester

Key Responsibilities: Customer Communication: Respond to customer inquiries via email, chat, and social media promptly and professionally.

Address customer questions, concerns, and feedback to ensure satisfaction.

Order Fulfillment: Process customer orders accurately and efficiently using our e-commerce platforms.

Coordinate with the fulfillment team to ensure timely delivery of products.

Refund Processing: Handle return requests and process refunds according to company policies.

Communicate with customers regarding the status of their returns and refunds.

Issue Resolution: Investigate and resolve customer issues, such as order discrepancies, shipment delays, and product concerns.

Work towards a resolution that aligns with company policies and customer expectations.

Documentation: Maintain detailed records of customer interactions, transactions, comments, and complaints.

Update customer profiles and order information in Shopify as needed.

Feedback Management: Gather and report customer feedback to relevant departments to help improve products and services.

Team Collaboration: Work closely with other team members and the director to ensure seamless customer service operations.

Participate in team meetings and training sessions.

Innovation and Market Expansion: Actively seek and identify new market opportunities for our products.

Develop innovative strategies to expand our customer base and increase market reach.

Desirable Qualifications: Proven experience in a customer service role, preferably in an e-commerce environment.

Familiarity with e-commerce platforms.

Excellent communication skills, both written and verbal.

Strong problem-solving abilities and attention to detail.

Ability to multitask and manage time effectively in a fast-paced environment.

Positive attitude and a genuine desire to help customers.

Proficiency in using customer service software and tools.

Creative and innovative mindset with the ability to identify and capitalize on new market opportunities.

What We Offer: Competitive salary and benefits package.

Opportunities for professional growth and development.

A supportive and collaborative team environment.

Flexible working hours and remote work options.

How to Apply:  If you are passionate about delivering exceptional customer service and meet the qualifications listed above, we would love to hear from you.

Please submit your resume and a short cover letter detailing your relevant experience to admin@mdahx.

com with the subject line "Executive Asisstant".

This updated job description now includes a focus on innovation and creativity, highlighting the importance of actively seeking new market opportunities.