Ecommerce Manager in London

We are incredibly proud to say that we are a Certified B Corp business and were recently named one of the 100 Best Places to Work in 2024 by The Sunday Times!

Our passion plays are beauty, wellness, and travel. We are co-founders and operators of many amazing brands, including: ARKIVE, Cultured, Soho Skin and Cowshed.

Beyond our passion for these industries, we are committed to acting as a force for good, giving more than we take and ensuring we leave the world a little better than we found it.

We are proud to have a culture that attracts and retains innovators and we put learning, growth, and wellbeing at the forefront of everything we do. Most importantly, we are a team that values diversity and inclusion, where all voices and ideas are heard and everyone feels like they belong; after all, just imagine how uninspiring life would be if everyone were the same…

Role Purpose:

We are looking for a talented and ambitious Ecommerce Manager to focus and drive trading across our four direct to consumer Shopify sites. The ideal candidate will love getting stuck into the detail, have experience combining customer metrics with creative ideas and have a broad range of skills from catalogue management through to CRM. This role will report to Head of Ecommerce.

Key Responsibilities:

• As Ecommerce Manager, you will be responsible for the delivery and execution of the commercial calendar, including promotional activities based on budget and NPD launches
• Weekly and monthly trade reporting to benchmark results and provide performance insights to the wider business at category level
• CRM calendar, collaborating closely with brand and design teams to create best in class email flows and campaigns.
• Working closely with supply chain to ensure the product catalogue has the correct stock levels demand.
• Working with the Head of Ecommerce on the development and execution of roadmap and optimisations
• Conversion rate optimisation
• Supporting wider business initiatives with technical support
• Project ownership of D2C initiatives.

What we are looking for:

• 5+ years in an Ecommerce role
• Shopify plus experience
• GA4, Hotjar and Excel experience
• Basic understanding of HTML
• Excellent organisational skills.

Bonus:

• Are fluent in French or German
• Have experience with seasonal businesses
• Experience with Klaviyo or basic coding
• Previously worked in Beauty.

We love AMAZING people:

We love to reward our teams for their hard work and after all there would be no amazing products or brands without them! Our office has always got something going on whether that’s puppy yoga, massages, bingo nights or a bake off to bring our teams together. Here is a snapshot of some of the other fantastic benefits we offer;

• Unlimited holiday
• Flexible working
• Private Medical Insurance
• Team Events & Socials
• Wellbeing Programme
• Free breakfasts
• Volunteering day
• Annual discretionary bonus
• Amazing product discounts

Matrix is committed to promoting a positive workplace culture by rewarding people for the great work they do. Here are just some of our fantastic benefits you’ll get when you join us!