Duty Manager in Edinburgh

Join Our Team: Duty Manager at Lost Shore Surf Resort

About Us:  Lost Shore is about bringing aworld-first and world-beating surf resort to the outskirts of the capital. Thelargest inland wave pool in Europe, arriving next to Europe’s largest indoorclimbing arena, is putting Scotland on the map for all the right reasons!

But it’s the range of other activities and leisure offeringsthat make us so special, offering something for everyone.

Picture a surfing paradise where surfers, tourists, andlocals converge—a place where adventure meets relaxation.

The Role: Duty Manager 

TheDuty Manager is responsible for delivering a World Class visitor experience atthe Resort, including role modelling the right behaviours, taking the lead inincidents, resolving issues and maintaining our standards with regards to cleanlinessand customer service.

What you will be doing:

§ Deliveringthe day to day Visitor experience at the Lost Shore Surf Resort (LSSR),Edinburgh.

§ Workingas a Duty Manager and working across departments to ensure our reputation as atruly World Class Resort.

§ Responsiblefor delivering a world class Visitor experience and ensuring that informationis delivered accurately, timely and in an appropriate manner.

§ Reportingto the Resort Director, the role is a Supervisory role at the LSSR and involvesworking with and alongside the HOD and Team Leader Teams.

VisitorExperience: Ensure the LSSR Site Team has a thorough knowledge ofresort products and experiences, encourages listening to  and acting on visitorfeedback, understands visitors' needs, meets targets for repeat visitors, andcommunicates professionally across various channels.

Workingas a Team: Workwith the Resort Director to recruit and retain top talent, ensure adherence tofeedback and communication, support effective communication across the Resort,promptly resolve issues, and maintain compliance with People Policies andProcedures.

Waysof Working: Ensurethat the LSSR Site Team maintained legal compliance, adhered to multiplelicences and permits, represented Brand Values, led incident management, andkept accurate records of all major and minor incidents.

Qualifications, Skills and Experience

§  Demonstrateshigh energy levels and determination to achieve excellence while maintaining acustomer-centric approach and refusing to accept second best.

§  Exhibitsexcellent people skills, motivating and inspiring others, along with strongorganisational and time-management abilities and a keen attention to detail.

§  Combines asense of fun with a deep affinity for the main products and experiences, whilebeing ethically minded and committed to social and environmentalresponsibilities.

§  Maintains acalm demeanour under pressure, effectively handling complaints and emergencies,and consistently displays a strong work ethic, always ready to roll up theirsleeves and get involved.

  §  Experience of working with Microsoft Office and the ability to pick up new IT systems quickly is essential.

Additional Information:

Asa Duty Manager, you’ll need to be flexible with your schedule. Our resortoperates seven days a week, and early morning, late evening and weekend workwill be required. Your commitment to ensuring the resort’s smooth operationduring peak times is essential.

Why join the Lost Shore Team?

• A front-row seat to the opening of Europe’s largest inland surf resort.
• Sunsets over the surf lake (because everyone need a moment to breathe).
• A team that knows how to have fun at work but equally understands the value of hard graft.
• A chance to put your stamp on Lost Shore’s legacy.
• On top of an attractive salary you will also enjoy a competitive benefits package including 28 days paid holiday, pension and lots more!