Optical Assistant - Belfast in Belfast

Optical Assistant - Belfast

At Sweet Specs, were revolutionising the eyewear industry in Northern Ireland, offering affordable, stylish frames, and unparalleled services.

Were on the lookout for an organised, detail-oriented, customer-focused Optical Assistants to join our dynamic team inBELFASTand contribute to our success throughout Northern Ireland.

Job Summary:

The main focus of the Optical Assistant will be on delivering outstanding customer service by giving top priority to providing a high level of care to our clientele.

This role will require a combination of technical responsibilities and direct customer interaction to ensure the smooth and efficient operation of the store.

Key Responsibilities:

Customer Interaction:

Greet and assist customers upon arrival.

Take measurements and support customers with products, ensuring that the fit, comfort and accuracy of frames are checked thoroughly.

Assist customers in selecting the perfect eye-wear, including frames and lenses, based on their prescriptions, lifestyle, and preferences.

Educate customers on the proper care of their eye-wear

Administrative Duties:

Maintain customer records, orders and transactions, ensuring accuracy and confidentiality.

Process payments.

Order and manage inventory of optical supplies, frames, and lenses.

Perform general office duties, including answering phone calls, responding to emails, and maintaining a clean and organised workspace.

Technical Support:

Calibrate and maintain optical equipment and instruments.

Repair and adjust glasses as needed.

Conduct lens edging and glazing, and fitting when necessary.

Customer Service:

Provide excellent customer service at all times by understanding customer needs, and addressing customer inquiries and concerns.

Offer product recommendations, explaining different lens and frame options to customers.

Handle returns, exchanges, and adjustments of eyewear.

Making customers feel welcome and valued to encourage customer loyalty.

Qualifications:

Experience:

Previous experience in a customer-facing environment is preferred.

Prior experience in optics is preferred, however we will provide training and will continue to help develop and expand your knowledge.

Experience with optical equipment and software systems is beneficial.

Skills:

Excellent interpersonal and communication skills (both written and verbal), with a customer centric approach.

Strong organisational skills with attention to detail.

Ability to work efficiently in a fast-paced environment.

Ability to operate both in a team and individually to achieve sales targets and contribute to a positive and welcoming store environment.

Personal Attributes:

Friendly and approachable personality.

Enthusiastic to leave a positive long-lasting impression on customers.

Team player with a positive attitude.

Patient and empathetic, with a genuine interest in helping others.

Professional appearance and conduct.

Benefits:

Competitive salary

Sales bonus

Paid time off and holidays

Pension scheme

Employee discounts on eye-wear

Opportunities for professional development and training

Pop Specs is an equal opportunity employer.

We celebrate diversity and are committed to creating an inclusive environment for all employees.

This job description outlines the primary responsibilities required for the Optical Assistant position and is not intended to be an exhaustive list of all duties or responsibilities associated with the job.

Job Types: Full-time, Part-time

Expected hours: Full-Time 37.

5 hours or Part-Time 30 hours

Benefits:

Company events

Company pension

Employee discount

Profit sharing

Referral programme

Store discount

Schedule:

Flexitime

Monday to Friday

Weekend availability

Supplemental pay types:

Bonus scheme

Performance bonus

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