Director Of Customer Experience in Milton Keynes

Location: Milton Keynes/ Hybrid

Reporting to: COO

Who we are 

Rightmove is the UK’s number one leading property portal.

With the largest selection of properties to buy and rent from the top estate agents and developers, we are on a constant mission to make moving homes easy. 

We are always looking to improve our products and technology in a fast-paced, vibrant and competitive market.

We believe the key to our success is creating a talented and diverse team working within an autonomous environment.

About us 

We are on a mission to ‘help people make the right move’, we launched in 2000 with a will to make home-hunting happy, by showing all property in just one place. 

A great success story, we’re an established member of the FTSE 100 and one of the biggest home-grown web brands in the UK.

Despite our success, we remain a down-to-earth bunch and we encourage and support all Rightmovers to continuously develop themselves.

Together we work towards the best outcome, both in terms of our technical solutions and continued business growth.

We are always on the lookout for great new people to join our team.

If you are a smart and passionate initiative-taker, then get in touch.

You could be part of the next chapter of the Rightmove story! 

We are an equal opportunities employer. 

We believe that ensuring diversity of background and experience will lead to a more fun and inclusive workplace and the creation of better products for our users. 

The role

We are on a mission to make home moving easier.

Home movers across the UK spend more than a billion minutes on Rightmove each month and our website and apps receive over 140 million visits per month.

We offer an extensive suite of products and services to our customers to help them be successful and grow their business.

As Director of Customer Experience, you will be responsible for ensuring our customers receive exemplary service through all our support channels.

You will define the vision and objectives for Rightmove’s Customer Experience making sure we deliver on our goal of providing the best customer service with a digitally led and highly efficient approach.

You will lead our Customer Experience team, building a supportive and collaborative culture that is constantly striving to deliver a better experience and makes sure that every customer contact is dealt with care and professionalism.

Key Responsibilities

Strategy and Planning

Leadership

Operational Excellence and Customer Centricity

Communication

We are looking for someone who

What we offer 

We offer an extensive range of benefits including:

Our vision is to help everyone believe that they can make their move – come join us!