Digital Content Developer in Hatfield

(Interviews will take place week commencing 15th July) Ocado Group is an equal opportunities employer and as such makes every effort to ensure that all potential employees are treated fairly and equally, regardless of their sex, sexual orientation, marital status, race, colour, nationality, ethnic or national origin, religion or belief, age, or disability or union membership status.

About Us Ocado Solutions is responsible for our corporate international partnerships, offering the proprietary Ocado Smart Platform (OSP) as a service to retailers around the world.

OSP comprises access to Ocado's physical automation, allowing highly efficient preparation of orders, together with the full end-to-end software applications required to operate a world class online grocery business, bringing the best possible operational economics, consumer experience and service to our partners.

Since 2017 we have signed agreements to provide our unique e-commerce solution to a number of the world's largest grocers, including the following retailers in the Europe Region: Groupe Casino (France), ICA Gruppen (Sweden), Auchan Retail ( Alcampo (Spain), Auchan (Poland)), Bon Preu (Spain), Morrisons (UK), and Ocado Retail (UK).

About the role The Digital Content Developer is responsible for supporting the creation of engaging digital content to streamline the onboarding and ongoing training/support of new and existing partners, in the UK and internationally in the use of Ocado Smart Platform (OSP).

Specifically, you will own the content for our Customer Fulfillment Centre, Supply Chain and eCommerce solutions.

Working with the Lead Digital Content Developer, as well as a wide range of internal stakeholders and subject matter experts, you will be responsible for developing and curating training content to support our 'Digital first' approach.

You will (accountabilities)

• Designing and developing digital training content on Ocado's Learning Management Systems (Litmos and Rise) at pace for our UK and International partners
• Maintaining training content to reflect updated releases, ensuring that Partners are following current processes and best practice
• Create materials to support our partner's training programmes
• Ensure there's a consistent style, tone of voice and quality of content that's in line with Ocado brand guidelines
• Using a range of digital tools to create engaging content and user experiences including:
• Canvas
• Articulate - Rise and Storyline
• Synthesia
• Video editing software
• Adobe (Photoshop, InDesign)
• Creating and maintaining OSP Academy and Partner Hub sites
• Liaising with Ocado Subject Matter Experts and other internal stakeholders to create documentation, and gather information for partners
• Developing effective relationships within the business to gather the right level of detail to give to partners to understand their business, needs, and questions

About you (experience we seek) Essential exp:

• High calibre candidate with a proven track record of designing and delivering engaging digital training content across a number of mediums and platforms
• Experience using Content Management Systems and designing web pages
• Experience of training/learning and development in a Technology, Logistics or Retail environment
• Good level of understanding of current and future learning trends within the workplace and can translate these into effective content
• Advocate for lifelong learning and self-development and can instill this in others
• Good communication skills, someone who inspires confidence in an inclusive and collaborative manner
• An analytical mindset and analysis skills to drive continuous improvements
• Articulate in both verbal and written communications with the ability to communicate technical information to non-technical audiences

Bonus exp:

• Knowledge of Ocado's Customer Fulfillment Centre, Supply Chain and eCommerce solutions would be beneficial, however not essential
• Previous experience with a B2B or consultative environment within a Technology, Logistics or Retail business
• Data analytics

What we offer you Our employee benefits are designed for you, we care about people and we've ensured we have a wealth of benefits that focus on your well-being.

We regularly review our benefits to ensure we are supporting our employees appropriately.

• 30 days 'working from anywhere in the world' policy
• Wellbeing support through dedicated apps and an Employee Assistance Programme
• 25 days annual leave, rising to 27 days after 5 years service (plus optional holiday purchase)
• Pension scheme (various options available including employer contribution matching up to 7%)
• Generous Private Medical Insurance (within the first month of joining!)
• Income Protection (can be up to 50% of salary for 3 years) and Life Assurance (3 x annual salary)
• 22 weeks paid maternity leave and 6 weeks paid paternity leave (once relevant service requirements complete)
• Train Ticket loan (interest-free)
• Cycle to Work Scheme
• Free shuttle bus to and from Hatfield Train Station to the Hatfield offices
• Free shuttle bus to and from Welwyn Garden City Train Station to the Welwyn Garden City offices
• Opportunity to participate in Sharesave and Buy as You Earn share schemes
• 15% discount on Ocado.com and free delivery for all employees (within the first month of joining!)