Deputy Manager in Bath

Description

Job Title: Deputy ManagerLocation: BathReporting To: Boutique Manager Who we areAt Monica Vinader, we’re on a mission to prove that buying better, wearing longer and doing better don’t have to be mutually exclusive. From our commitment to making the most sustainable jewellery we can using precious materials, to the timeless style and endless versatility of our pieces, we are driven to making everyday fine jewellery accessible and affordable.And don’t just take our word for it, we are proud to be recognised in the industry through our recent awards, proving we are leading the way in sustainable jewellery:● Ethical Jewellery Business of the Year 2021, Retail Jeweller● Queen's Award for Enterprise: Sustainable Development 2022● Responsible Luxury Business of the Year 2022, Positive Luxury● Best Sustainable Luxury Jewellery Brand 2022, Marie Claire UKWe are digital first, customer obsessed, female led and inclusive, focused on creating meaningful relationships with our community, who we owe our success to. We are looking for someone special to join our team to help us make luxury something we can all enjoy everyday.Where we need your helpWe have all the makings of an iconic brand - beautiful products that are timeless and designed to last, service that exceeds our customers expectations, a passionate founder that cares deeply about doing what is right and a loyal and growing community who advocate for us. The Deputy Manager role is an exciting opportunity to:

Support the Boutique / Concession Manager and being the ‘go-to’ person when you are the most senior Management Team member on shift 

Driving sales and exceeding targets through exceptional customer service and building a client business

People management and coaching to deliver the above

Maximising store efficiency through operations management

What you’ll doDriving Sales

Deliver sales budget at your location through driving store and team KPIs

Deliver a consistent and exceptional standard of customer service acting as a brand ambassador and encouraging your team to do the same 

Develop and maintain client relationships in line with Monica Vinader company guidelines to drive repeat business

Network to create key relationships with corporate and local clients to support HQ team with a program of revenue driving events

Building a Strong Team

Motivate the team to reach individual sales objectives and KPIs, and support with ongoing coaching and 

training to deliver these

Manage the team in accordance with company policy and procedures

Drive completion of approved brand and product training programs to ensure consistent and effective styling advice and inspiration to all customers 

Delivering Efficiency 

Execute visual merchandising guidelines to a high standard 

Ensure in store experience (Boutique cleanliness) is in line with the guidelines and Brand standard

Maintain an accurate stock file

Ensure accurate payment processing and cash handling

Ensure the appropriate processing of in-store services (including engraving, and aftercare)

What you’ll bring

A demonstrated passion for customer service and driving a business

Commercially aware and target driven

Excellent communication and interpersonal skills

Flexible, able to adapt 

Ability to work well under pressure in a fast paced environment

To be successful at Monica Vinader...

You are a doer

You’re a team player

You’re humble

You are honest, straightforward and transparent 

You are a good teacher/mentor (approachable and accessible)

You want to get your hands dirty

You solve problems

You are resilient

You are flexible

You are entrepreneurial, smart, and passionate

If you don't know something, you say so. Then go figure it out quickly

You love working in a creative environment

You have a sense of humour

You are an insatiable learner 

Company Benefits

Generous staff discount for personal use and friends and family discount code

Workplace pension scheme 

Paid volunteering days to support charitable causes 

Perkbox flexi points every month for discounts with other brands 

Length of service awards for key milestones one, three, five and ten years

Tech scheme and cycle to work scheme

Financial Assistance - Loan / Advance payments 

Private healthcare

Life Assurance 

Employee Assistance Programme 24/7 

Additional RequirementsAbility to document your authorisation to work in the United Kingdom.Travel RequirementsTravel to our other Boutiques and Concessions may be requiredOur Aims and ValuesOur mission is to be the leading accessible luxury brand, by delivering outstanding quality, design and customer service. We are:Customer ObsessedOur customers are at the core of everything we do. We will always deliver an outstanding and personal experience to them every time they interact with us, to ensure their ongoing support and loyalty.CaringWe treat people with respect, as we would want to be treated. We are apolitical and assume good intentions in others. We are open and honest with each other while ensuring we take an empathetic and supportive approach.Fast PacedWe are passionate about what we do, and we want to reach as many customers as fast as we can. We combine focus with pragmatism and flexibility so that we can move at pace in whichever direction we need to take.ExceptionalWe have a relentless desire to continually learn and improve to ensure our products and approach are exceptional. Our tenacity, high standards and attention to detail give us a competitive advantage.CommercialWe focus hard on facts and approach things in a logical, rational and analytical way. We challenge each other to make sure we make decisions and take actions that create value for our business and our customers.