Customer Success Specialist in UK

At Collabera Digital, we are looking for Customer Success Representative.

Your talent will impact thousands of customers around the world.

You’ll be making a real difference in the everyday lives of people everywhere.

We combine the fun and excitement of a start-up environment with the resources, operational excellence, and brand recognition of an established tech giant.

What you’ll be doing:

The GCS Admin position is a role within our Global Customer Success organization.

The Global Customer Success team is obsessed with guiding customers towards achieving their business objectives through value added interactions, expectation management and partnership with internal teams.

As an admin, you will support the Success and Deployment services teams in daily operation admin activities as well as contacting customers.

Key activities include but are not limited to understanding customer needs, processing cases, scheduling installer visits, backend process support.

Essential job functions:

• Drive product adoption through available digital content as well as group or individual training sessions.
• Develop and maintain relationships with key customer stakeholders and decision makers.
• Actively perform value added customer conversations throughout the life of their contract with the ultimate goal of customer retention and growth.
• Deal with incoming customer inquiries related to contractual, product and other matters as well as escalations.
• Advocate for customers internally by sharing their voice.
• Support the local team with contractual matters and project work, process cases and book site visits with customer and installers.

What we’re looking for

• An ideal candidate should have knowledge and/or experience in Customer Care.
• We are looking for a professional with strong developed skills listed below:
• Fluent written and verbal communication in English and French
• Communicative verbal and written skills of another European language are an advantage (not mandatory);
• Excellent communication, listening and analytical skills (mandatory);
• Previous experience working with SAP, Salesforce and Gainsight are an advantage (not mandatory);
• Excellent time management, organizational and prioritization skills (mandatory);

About Us:

Collabera Digital is a Leading Digital Solutions company providing Software Engineering Solutions to the world’s most tech-forward organizations.

With more than 25 years of experience, we have hired over 17000 employees across 60+ offices globally and currently place 10000+ professionals annually to support critical IT engagements at more than 500 client sites, 80% being the Fortune 500.

{and 59% of the Fortune 50 (could use either stat)}

With Collabera Digital, you:

• Will get to work on numerous challenging and exciting projects, including Salesforce, AI/Data Science, Generative AI, Automation, Cloud Enterprise, and Cyber Security.
• At Collabera Digital, you have an 80% chance of project extension or redeployment to other clients.
• Will have endless opportunities to learn new technologies through our in-house training arm – Cognixia.

Additionally, you can also share the CV of anyone you know who might be a good fit for this position.

We have a referral policy in place.