Customer Solutions Specialist in Chester

Are you a natural at building rapport? Have a talent for resolving issues? or keen to build your career within a market leader?

We are seeking five new confident and passionate Customer and Owner Relations Specialists to join our vibrant, high-energy call centre at our Chester head office.

Becoming the newest face in our bustling team, you will be on the frontline of our business, resolving a wide range of queries from our valued customers and owners, building trusting relationships and having a positive impact on each and every holiday you deal with.

Joining this sales-focussed position, you can make the most of our generous commission scheme with potential to earn £200 per month on top of your monthly salary as well as welcoming you into a vibrant, inclusive work culture, with some fantastic career progression opportunities and some standout company benefits!

Starting with us on 01st July 2024

• Paying a salary of up to £22,308 (OTE potential of £25,000 per annum) plus OTE of up to £200 pcm.
• Working hours cover 5 days out of 7, 9am-5.30pm or 10.30am-7pm
• Fantastic career progression and opportunities to grow and develop your skills
• 33 days annual leave incl bank holidays plus your Birthday off + two paid volunteering days per year
• A flexible hybrid-working policy post probation period
• An enhanced maternity and paternity policy
• Dedicated training and personal development opportunities
• Study support available for additional qualifications, courses and accreditations
• Numerous wellbeing initiatives incl 24/7 access to mental health support, free weekly breakfast + on-site gym at our Chester HQ
• Regular social events including monthly team outings and end of year party

This is your chance to showcase your personality as the latest member of our newest team in our bustling call centre!

Making up one of our newest Teams in our COR function, you will be advising and caring for our Customer and Owner base within a team where each and every team member is nurtured and coached to become true experts in their area.

Building long standing, trusting relationships with our Customer and Owners, we are looking for those who put customer-relations first and strive to make each experience a positive one. Day-to-day you will be communicating and liaising via telephone or email, finding a solution satisfactory to all parties on a range of issues before, during or after a holiday takes place.

This is the ideal position for those keen to showcase their personality whilst ensuring our Customers have the best experience possible whilst holidaying with Sykes Cottages!

Its just as much about personality as it is about skills for us!

Whilst experience in a similar role is advantageous, we will provide full training from our dedicated team to ensure you succeed and support you every step of the way as your build your confidence and career as part our team!

Alongside professionalism, self-motivation and organisation, resilience is key to this role and we are seeking individuals who demonstrate an ability to think on their feet whilst remaining calm and empathetic when engaging with our valued customers and owners, ensuring a positive and supportive experience in all interactions.

To be successful within our team, we are looking for:

• A passionate, driven customer service professional with experience working in a contact centre environment
• A strong negotiator and a commercial mind-set
• An excellent communicator with the keen eye for detail
• A strong problem-solver able to think on their feet
• A friendly voice, able to communicate professionally and capably with Owners and Customers
• An adaptable and sociable individual, who can stay motivated during busy periods

...although standouts will also have:

• Conflict resolution experience and/or training
• Experience of working in the travel sector
• Complaint handling experience

Please note: This position is a shift rota role, working 5 days out of 7 covering 9am-5.30pm or 10.30am-7pm to include Saturdays and Sundays.

If you are actively seeking your next career challenge, keen to join a diverse, exciting team, or want to grow your career within an industry leader, we welcome you to get in touch or apply!

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