Customer Services Officer in Birmingham

The Role

Are you passionate about delivering  brilliant customer service?

Do you enjoy working in a  fast-paced environment  where you can resolve new and  exciting challenges  each day?

If yes, we want to hear from you!

We’re hiring Customer Services Officers to join our Customer Contact Centre in Birmingham City Centre – we’re right by The Cube and approx.

15 minutes from New Street, Moor Street and Snowhill stations.

In this role you’ll provide a first line response service, including inbound calls, emails and contact via Social Media, to our 70,000 strong tenants across the Midlands.

From Repairs to Housing and Tenancy queries, you’ll take ownership of resolving issues and ultimately make a real positive difference to tenants in need of our support! 

At times, the nature of the contact from our tenants will be emotive and challenging, so we’re looking for individuals who are resilient and able to bounce back.

This role would suit someone who’s passionate about helping others and thrives on problem-solving.

You’ll get to know our tenants and really help those in need of somewhere safe to live.

We’ll help you to develop and refine a range of transferable skills, and support on-going learning with regular training and development opportunities.

This role is office-based, working 35 hours per week - Monday to Friday, between the hours of 8am and Our Contact Centre operates three shifts, and so we're looking for candidates who can work flexibly.

Start date – January 2024.

Our Ideal Candidate:

What’s on offer:

Who are Midland Heart?  

We’re a large and ambitious housing organisation providing more people an affordable place to call home. 

As one of the top 50 large companies to work for in the UK, we welcome people from every walk of life, at every stage of their career.

We expect a lot from our people but in return you can be assured of a great place to work, where you will be well rewarded and where great people are able to succeed.