Customer Services Assistant in Crawley

We're seeking a dynamic & dedicated Customer Service Assistant to join our clients' industry-leading team in Crawley.

About the Client:

Our client is a global leader in dental implants, restorative materials and CADCAM prosthetics and for over 60 years, they have been at the forefront of ground-breaking advancements in dentistry.

Their dedication to quality and constant innovation has positioned them as a global powerhouse, offering a comprehensive suite of products that enable dentists to improve the lives of patients by restoring their smiles and oral health.

About the Role:

As a Customer Service Assistant, you will play a vital role in ensuring customer satisfaction by providing timely and accurate support. Your responsibilities will include:

• Handling inbound calls and emails from customers and sales representatives
• Processing orders and payments efficiently
• Tracking orders and providing updates to customers
• Offering product advice and support
• Addressing customer finance inquiries
• Setting up accounts in our ERP system
• Coordinating special deliveries or pickups
• Adhering to compliance standards and regulations

What We're Looking For:

To succeed in this role, you will need:

• Proven customer service experience
• Proficiency in using ERP systems, such as SAP
• Strong numerical and financial acumen
• Excellent communication skills, both verbal and written
• A team-oriented mindset and a willingness to help others
• A keen eye for detail and a commitment to accuracy
• A customer-focused approach and a pragmatic problem-solving style

What's On Offer:

Our client offers a very competitive base salary plus bonus structure, a comprehensive benefits package and a supportive work environment within a world-class facility.

If you're interested in the above role, then please click apply or get in touch to discuss further.

Consult will endeavour to contact candidates within 14 days of application. However, if you do not hear back after 2 weeks then please assume on this occasion, unfortunately, you have not been successful.