Customer Services Advisor in London

Job description

Job Role: Customer Services Advisor

Salary: £ 13.67 p/h

Responsible for: N/A

Responsible to: Customer Services Team Leader

Responsible for : None

Hours of Work: 40 hours per week, worked on a rota basis, including evenings, weekends, and public holidays

Work Location: London SW19 1RY

Job Purpose

Based at our receptions across the Charity, this role will quite often be the first point of contact for anyone coming to one of our centres and will be responding to a range of queries, providing information and holistic advice.

The post holder will deliver a consistent high-quality customer service, providing an excellent service experience for everyone they come into contact with.

This critical role is incredibly varied. Amongst the usual reception type duties such as providing a telephone switchboard service for the centre, sorting post, logging repairs and processing payments, this role also plays a key part in keeping the building safe.

The job holder will be a designated first aider as well as fire marshal and responsible for evacuating the building during emergencies. They will also be carrying out regular patrols, including wellbeing and safety checks of key areas throughout their shift.

Depending on the site the job holder may also be welcoming new residents, booking in Health and Wellbeing members, deal with complaints and reports of anti-social behaviour or just provide a listening ear to residents, service users and members of the public, reporting concerns or issues as appropriate.

Duties and Responsibilities

Regards,

Ravi Soni

Fulfilment Consultant

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Standon House, 21 Mansell St, London E1 8AA

Morgan Hunt is a multi-award-winning recruitment business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. Morgan Hunt is an equal opportunities employer. Job suitability is assessed on merit in accordance with the individual's skills, qualifications and abilities to perform the relevant duties required in a particular role.