Customer Service Representative in Newcastle upon Tyne

Location: Newcastle Upon Tyne
Salary: Hidden
Recruiter: Maximus
Job Hours: Full-time

Start your application for this job today

Apply Now

General information

Job Posting Title Customer Service Representative Date Tuesday, February 27, 2024 City Newcastle Upon Tyne Country United Kingdom Working time Full-time

Description & Requirements

Be part of something great

Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people’s lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.

6 month FTC

To co-ordinate and oversee the day to day operation of the Assessment Centre, managing sessions to optimise productivity and customer service, meeting and greeting all customers and visitors and working with clinical colleagues to ensure smooth running of assessments across all relevant channels.

  • Fully manage each day’s appointment sessions
  • Carry out reminder calls to customers for appointments
  • Monitor session progress and backfill appointments where necessary
  • Identify additional support with other sites where necessary in management of the appointment session
  • Work collaboratively with other Assessment Centres, teams, Team Leaders and Health Care Practitioners to ensure cohesion within unit and work flow progression
  • Welcome and greet customers on arrival whether this be Face to Face, via telephone or video link
  • Arrange travel for customers who require assistance in getting to their appointment
  • Provide a professional outstanding service to customers in line with CHDA vision and values
  • Assist customers with completion of forms, including expense claims, inline with COVID19 guidelines
  • Prepare and maintain rooms and equipment to ensure they are ready for the Health Care Practitioner and Customer
  • Complete daily checks to ensure all completed assessments have been closed down and moved on to prevent a delay with the customer journey
  • Work closely with the Team Performance lead to ensure the sessions run smoothly and to time
  • Effectively communicate with external stakeholders such as General Practitioner surgeries, Hospitals, Interpreting services and Department of Work and Pensions
  • Co-ordinate incoming and outgoing post, ensuring All files are checked to ensure they have arrived at the correct AC. Forwarding on any files to the correct AC.
  • Carry out stop and searches for any missing customer files
  • Update records accurately using in house computer system
  • Provide cover at other sites on occasion
  • General administrative duties
  • Daily test of Solo Protect device, designed to protect employees
  • Regularly test of panic alarms designed, to protect employees
  • Regular WIP checks (Fortnightly)
  • Maintain and order stationary, including keeping all reception leaflets and information up to date
  • Prepare and distribute confidential customer documentation securely across different teams within CHDA
  • Arrange and set up additional equipment for Health Care Practitioners

    • Please note this job description is not exhaustive. The duties and responsibilities referred to are an outline only and may be changed from time to time in accordance with the needs of Centre for Health and Disability Assessments, subject to review in conjunction with the post-holder.

    Qualifications & Experience

  • Must be educated to a minimum of GCSE level or equivalent including Maths & English at grade C or above
  • IT literate, with good Microsoft Office skills
  • Experience in dealing with both internal and external stakeholders (preferred not essential)
  • Good level of written English, grammar and punctuation for correspondence and record keeping on referral management systems

    •   Individual Competencies

  • Demonstrable experience in an administrative or customer service position
  • Able to demonstrate a clear attention to detail in relation to office administration duties such as, updating spreadsheets and presenting information clearly and accurately
  • Able to manage filing in a clear and logical structure, writing/typing information in a clear understandable level of English and ensuring relevant information is documented in a consistent manner
  • Able to demonstrate prioritisation skills when multi-tasking
  • Ability to deliver work to set targets and specified standards
  • Self motivated: Ability to work unsupervised and use own initiative
  • Ability to remain calm in difficult situations
  • A positive enthusiastic approach to solving problems
  • Proven ability to make logical and solid decisions
  • Flexible and adaptable to meet the needs of the business and our customers

    • Key Contacts & Relationships

    Internal

  • Performance Director 
  • Performance Manager 
  • Assessment Centre Manager
  • Team Performance Lead
  • Healthcare Professional
  • Resource Manager
  • Business Support Manager
  • Service Delivery Lead
  • Local Health and Safety Advisor
  • Customer Relations Team

    • External

  • DWP Performance Manager
  • DWP Colleagues (SPoC) 
  • Local customer support groups
  • Local GP Surgeries
  • Private travel supplier
  • Interpreting services

    • Related jobs near me

    People also searched for

    About Newcastle upon Tyne, Tyne and Wear

    Local Council Population: 300,131 Train Stations: 0 Unemployment Rate: 4.20%

    Education Stats

    • Schools: 248
      • Primary Schools: 187
      • Secondary Schools: 69
      • Sixth Forms: 32
    • 7% are independent
    • Ranking: 912/4558
    • Top 40%

    House Prices

    • Average House Price: £259,849
    • Compared to UK Average: -£114,794
    • -
    • -
    • -
    • Ranking: 4933/6610
    • Bottom 20%
    • Council Tax Band D: £2,182

    Average Salary

    Crime Stats

    • Crimes per 1000: 155
    • -
    • -
    • -
    • -
    • Ranking: 6547/6696
    • Bottom 20%
    • Worse than last year

    The best places to find the most Customer Service Representative jobs

    Companies:

    Recruitment Agencies:

    Job Boards:

    Average salary comparison

    Job salary over time

    Salaries by job level

    Salary across the UK

    Career Advice:

    How to write a CV Looking for work How to apply for a job Interview advice Accepting a job offer

    CV template for a Customer Service Representative

    View Now
    CV template for a Customer Service Representative

    Glassdoor Company Reviews

    Search

    Find a Salary

    About

    Check-a-Salary provides insight on earnings collated across multiple sources for every position in the UK.

    Access over 55,000 free job description templates and use our job alert service to access over 650,000 jobs at any time.

    Contact Us: info@checkasalary.co.uk

    Stay Connected

    Useful Links

    Recent Blog Entries

    Newsletter

    Subscribe to our newsletter

    • Partners of Research LTD. Trading as Check-a-Salary. Registered address: The Carriage House, Mill Street, Maidstone, Kent, ME15 6YE with company number: 08521222. Trading address: Unit 4 The Mews, 16 Holly Bush Lane, Sevenoaks, TN13 3TH