Customer Service Representative in Ayrshire and Arran

Customer Service Representative Location: Ayr Employment Type: SA - Salaried Department: QLD MASONRY NORTH QLD REGIONAL MANAGER Salary: Attractive Salary + Growth Opportunity Closing Date: 25/07/2024

About the role

We’re seeking a passionate and confident Customer Service Representative to join our Brickworks QLD team in Ayr. 

Reporting to the North Queensland Regional Manager, role will be primarily responsible for assisting internal and external customers in a range of services and sales enquiries across the wide range of Brickworks building products.

In this role, you will provide an exceptional customer service experience when interacting through our multiple channels including via phone and email.

Duties include but are not limited to

•Provide exceptional service to both internal and external customers.

•Respond promptly and courteously to inbound calls and emails.

•Represent Brickworks as a front-line representative, contributing to business development and growth.

•Maintain up-to-date knowledge of Brickworks products and services.

•Assist customers with Service requests, Order Management, Job Scheduling for installations/deliveries.

•Perform accurate data entry for orders, credits, returns, stock, and pricing inquiries.

•Support Sales Representatives as needed.

•Ensure office, work areas, and displays are consistently safe, tidy, clean, and presentable and assist with reception duties.

Success Requirements 

•Strong knowledge of building industry and of building products (preferred).

•Tertiary qualification in a related discipline (preferred).

•Proficient in using Microsoft Office Suite.

•A passion for delivering exceptional customer service.

•Strong time management, administration, and organisational skills.

•Excellent attention to detail.

•Ability to complete multiple tasks with varying levels of priority.

About Us 

Under the Brickworks Building Products umbrella are some of the world’s best-known building material brands.

Recognised globally as leading manufacturers of quality building products, our brands continue to build their reputation for delivering top quality.

We lead through style and product innovation, creating materials for beautiful environments.

With a broad product portfolio of manufacturing and sales facilities across Australia and North America, Brickworks Building Products is uniquely placed to service the demands of the building industry.

Brickworks continues to lead the way through design, style, innovation, sustainability and collaboration.

The company’s commitment is to inspire, support, create and build better environments and places for its customers and communities.

Why join us?

•Charitable Partnership: Proudly support Children’s Cancer Institute (CCI).

•Inclusivity: We value diversity and maintain an inclusive workplace.

•Family Support: Enjoy our company parental leave scheme.

•Employee Benefits: Join the Brickworks Employee Share Plan (for eligible employees).

•Recognition: Celebrate success with Employee of the Year and Values Recognition Programs.

•Growth: Ongoing education, training, and career progression opportunities for all employees.

•Support: Access support programs for you and your family through our EAP provider.

•Discounts: Product Discounts are provided for staff and family and friends of staff.