Customer Service Officer in Bristol

Location: Bristol
Salary: Hidden
Recruiter: Western Power
Job Hours: Part-time

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Do you want to deliver work that truly matters to our community?

There’s never been a better time to join the energy industry! At Western Power we’re working towards our vision for a clean energy future and we’re looking for diverse, passionate people to join our team of world leading experts.

We currently have an exciting opportunity for a Customer Service Officer at Perth Office CBD on a 12-month Maximum Term basis.


About this role

As the Customer Service Officer, you will be required to: provide efficient first point of contact customer service advice and information to both internal & external customers to ensure agreed SLA targets are met using various corporate systems. You will also be required to:

  • Process Customer Contacts (CUST 3.1)
  • Efficient handling of general and specialised queries and dealing with the query in an efficient manner and escalating where required
  • Assists in identifying continuous improvement and innovation within the team
  • Sharing of technical knowledge and information
  • Developing and improving own personal effectiveness
  • Responsible for planning and implementing daily and weekly allocated work
  • Responsible for end to end management of assigned task including the escalation of issues outside of process
  • Ensuring knowledge is kept up to date to be able to take and respond to fault calls where required
  • Follow defined business processes in administering customer queries
  • Document variations to procedures, programmes and processes
  • Implementing area Emergency Response strategies to deal with Fault Calls as part of the Call Centre or as back up to the Call Centre


    • About you

    We are seeking someone with experience and attributes that include:

  • WA Certificate of Education or equivalent
  • 3 + years relevant experience in a front-line, high volume, customer service environment.
  • Competent in digital systems and technology - MS Office suite (Outlook, Word, Excel) and internet browser (Internet Explorer) or equivalent
  • Demonstrated ability to adapt to and support customer service objectives
  • Demonstrated communication, interpersonal and teamwork skills
  • Good level of written and verbal communication skills
  • Demonstrated ability to achieve competency in using workplace web-based applications.
  • Demonstrated ability to achieve competency in applying technical information

    • Joining Western Power

    Our people play a vital role in creating an innovative, safe, and supportive workplace, living our values and delivering exceptional service to the communities in which we operate.

    We are committed to building a diverse workforce and strongly encourage applications from Aboriginal and Torres Strait Islander people, people with disabilities, people from diverse cultural and linguistic backgrounds, women, young & mature age workers, the LGBTQI+ community.

    We are an employer of choice, offering our employees a range of benefits that include:

  • Competitive salary plus 11% superannuation
  • Flexible work arrangements that support part time work, flexible working hours and working from home arrangements
  • Professional Development opportunities including training initiatives and study assistance
  • An award-winning employee recognition and benefits programme
  • Access to five Employee Network Groups – First Nations, Culturally and Linguistically Diverse, Diverse Sexualities and Genders, Women, and People with Disability – which celebrate and communicate the diversity of our workforce and connect diversity and inclusion to our broader business activities
  • The opportunity to purchase up to four weeks of additional leave per year
  • Access to salary packaging, social club activities, and discounted health insurance and gym membership

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