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Apply NowJob role: Customer Excellence Manager
Location: New Milton
Hours: Monday to Friday – 9am to 5pm
Salary: up to £35k per annum plus benefits
The Job Role
As a Customer Excellence Manager, you will contribute to our vision by delivering a frictionless experience whereby customers can effortlessly connect with us through a channel of their choice and expect a First Contact Resolution:
· Leading, coaching and motivating a team of Property Service Specialists to deliver outstanding performance in all areas of the department.
· Ensuring the team provide first class customer service putting customers at the heart of what we do and delivering a positive customer experience that results in a First Time Resolution wherever possible.
· Role modelling high levels of customer service and professionalism at all times.
This role reports to the Head of Customer Excellence and has up to 20 reports.
Main Responsibilities
Skills and Experience
Who are we?
FirstPort is the UK’s leading property management company, caring for our customers’ homes across England, Wales, and Scotland. With over four decades of experience and over 3,100 employees, FirstPort works with developers, investors, freeholders and over 1,600 Resident Management Companies.
FirstPort is a member of the Association of Residential Managing Agents (ARMA), the Association of Retirement Housing Managers (ARHM), and Property Managers Association Scotland (PMAS). As well as holding a Five Star Rating from the British Safety Council, FirstPort is an accredited Safe Agent and belongs to The Property Ombudsman.
Why choose us?
By joining us, you will work with industry professionals who are committed to providing the highest levels of customer service, as well as ensuring we put our people first.
The benefits of working with us can include free parking, free fruit, discounted gym membership, a true work-life balance and the opportunity of growth and progression. In addition to the core benefits, we also offer a range of exclusive discounts on extra benefits to help you, and your family make the most of your money, safeguard your future and look after your health.
We’re committed to promoting diversity at FirstPort and recruit on merit. We are an inclusive employer that prides itself in being so diverse.
What’s next?
To start your application for this role we will ask you to upload your CV and answer a few questions.
Our recruiters will work with our managers to review your CV. If unsuccessful you will be notified. If you meet the criteria for the role, we’ll be in touch to arrange a short telephone interview, and our shortlist of candidates will be invited to attend interviews with the hiring manager.