Customer Service Manager in Edinburgh

Customer Service Manager Location:  Edinburgh City Centre, Scotland Job Type:  Full-time About Us:  Unity Global is a leading innovator in providing exceptional solutions and services to clients across diverse industries.

Based in the vibrant heart of Edinburgh, we are committed to excellence, fostering growth, and delivering top-notch customer experiences.

Our collaborative culture and dedication to employee development make Unity Global a great place to build your career.

Position Overview:  We are looking for an experienced and dedicated Customer Service Manager to join our team in Edinburgh City Centre.

The ideal candidate will be passionate about customer service, possess strong leadership skills, and have a proven track record of managing high-performing customer service teams.

This role is crucial in ensuring our clients receive outstanding support and service.

Key Responsibilities: Lead and manage the customer service team to deliver exceptional service to our clients.

Develop and implement customer service policies, procedures, and standards.

Handle escalated customer inquiries and complaints, providing effective resolutions.

Train, mentor, and motivate team members to enhance their skills and performance.

Collaborate with other departments to ensure seamless customer interactions and satisfaction.

Identify and implement process improvements to enhance efficiency and customer satisfaction.

Prepare regular reports on customer service performance and feedback.

Requirements: Strong understanding of customer service principles and practices.

Excellent communication, problem-solving, and interpersonal skills.

Ability to lead, motivate, and develop a high-performing team.

Proficiency in using customer service software and tools.

What We Offer: Competitive salary and benefits package.

Comprehensive health insurance and pension plan.

Opportunities for professional development and career growth.

A positive, inclusive, and dynamic work environment.

Regular team-building activities and social events.

Prime location in Edinburgh City Centre with modern office facilities.