Customer Service Assistant in Edinburgh

Brook Street are looking for enthusiastic individuals with a passion for customer service , to work for an exciting public sector client. We have a few part time and full time contracts going ahead with immediate starts and weekly pay - please send your CV in if you are interested! Role: Customer Service / Processing AssistantLocation: Edinburgh , EH2 postcodeHours: various FT 9:00-5:30 Monday to Friday and PT 9:00-5:30 Saturday and Sunday - contracts depending on availability Contract: Temporary with a view for extensionPay rate: £12.00 an hour / weekly pay every FridayYour role will involve providing a face-to-face service, supporting overseas customers with their visa and citizenship applications. As part of a team, you will enjoy helping people, ensuring each individual receives a professional, efficient and considerate customer experience.Roles are initially for a six-month's period, with the option to move on to a fixed-term contract based on performance, attendance, behaviour.If you are a good communicator, with great interpersonal skills who excels at problem solving, this organisation would love to hear from you and have you out to work in an integral part of the UK visa and immigration service.As the right candidate, you will have:Excellent communication and interpersonal skillsThe ability to develop and maintain good working relationships with colleaguesBasic IT skills, as appropriate systems training will be providedEffective problem-solving skills and be a team player who constantly displays commitment and flexibilityExcellent organisational skills with great attention to detailThe ability to deliver a high-quality and caring customer service in a professional and timely manner, creating trust and confidenceThe ability to understand and apply corporate policies and procedures consistently Desirable, but not essential, experience in:Working in a customer-facing environmentWorking in a high-volume processing environment.The role will require you to: Capture and digitise information as part of a processAct as a first point of contact for customersManage customer expectations, interact and display professionalism at all times.Adhere to the Quality Framework, ensuring performance targets are met daily and accuracy targets are achievedManage challenging situations displaying professionalism at all timesWork as part of a team and also work independently, managing your time appropriately, working efficiently at all timesManage incoming service complaints in line with procedure, ensuring escalated action to the Complaints Manager is taken where a service complaint is received.This role requires a basic disclosure check and you must have a UK passport or indefinite leave to remain status.If you think you are the right person for this role, please apply online or send CV's directlyFor specific questions related to the role and the flexibility options currently available, contactYour role will involve providing a face-to-face service, supporting customers with their visa and citizenship applications. As part of a team, you will enjoy helping people, ensuring each individual receives a professional, efficient and considerate customer experience.Roles are initially for a six-months' period, with the option to move on to a fixed-term contract.If you are a good communicator, with great interpersonal skills who excels at problem solving, this organisation would love to hear from you! As the right candidate, you will have:Excellent communication and interpersonal skillsThe ability to develop and maintain good working relationships with colleaguesBasic IT skills, as appropriate systems training will be providedEffective problem-solving skills and be a team player who constantly displays commitment and flexibilityExcellent organisational skills with great attention to detailThe ability to deliver a high-quality and caring customer service in a professional and timely manner, creating trust and confidenceThe ability to understand and apply corporate policies and procedures consistently Desirable, but not essential, experience in:Working in a customer-facing environmentWorking in a high-volume processing environment.The role will require you to: Capture and digitise information as part of a processAct as a first point of contact for customersManage customer expectations, interact and display professionalism at all times.Adhere to the Quality Framework, ensuring performance targets are met daily and accuracy targets are achievedManage challenging situations displaying professionalism at all timesWork as part of a team and also work independently, managing your time appropriately, working efficiently at all timesManage incoming service complaints in line with procedure, ensuring escalated action to the Complaints Manager is taken where a service complaint is received.This role requires a basic disclosure check and you must have a UK passport or indefinite leave to remain status.If you think you are the right person for this role, please apply online.For specific questions related to the role, contact